Onboarding Specialist

Onboarding Specialist
Viseu
Viseu, Viseu District, Portugal

Job Title: Onboarding Specialist

Location: Lisbon (Hybrid)

Contract: Full-Time Permanent

About us

Cyncly is a global technology powerhouse with 2, 400+ employees and 70, 000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our
-
- end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of
-
- end solutions. Our global presence allows us to provide
- class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

Opened in 2025, our Lisbon Regional Operation Center has grown to over 50 employees within less than ten months, with ambitious plans to expand to 300 employees by 2027.

About the role

The Customer Onboarding Specialist will serve as the primary point of contact during onboarding, providing proactive communication and guidance. This includes taking customers through how to use our software at the start to upskill them further to better utilize and successfully adopt our products. The Customer Onboarding Specialist is also responsible for promoting our training packages to help generate additional revenue for the company.

This role will also play a key part in building a thoughtful digital Onboarding journey for small and
- market customers. They will help Identify early signs of customer challenges or risks and escalate appropriately to mitigate churn and improve customer retention. The Onboarding Specialist will compile data analytics and customer feedback to improve onboarding processes and product usability.

Main Responsibilities:

- Guide new customers through the onboarding process, ensuring a smooth transition from purchase to successful product adoption.

- Conduct
- off calls, discovery sessions, and onboarding meetings to understand customer goals, timelines, and success criteria.

- Assist customers with