Online Advertising Client Support Agent-Spanish & English Braga

Online Advertising Client Support Agent-Spanish & English
Braga
Braga, Braga, Portugal

Are you passionate about digital marketing, online advertising, and supporting business growth? We are looking for Spanish Speakers to join our Lisbon-based client as Customer Support Specialist to assist advertisers on a major global social media platform. Join a multicultural team supporting small and
- sized businesses across Spanish- and English-speaking markets.

Relocate to Lisbon and begin your professional chapter in the sunny capital (relocation & housing provided).

Your typical working day will include TASKS like:

• Providing B2B customer support via email, chat, and outbound phone calls.
• Assisting with
  - and
  - sales queries related to online advertising tools and services.
• Guiding clients in navigating platform tools, resolving bugs, and improving ad performance.
• Analyzing trends and troubleshoot common issues affecting business users.
• Offering white glove support by converting email/chat cases into proactive outbound assistance.
  
  
  

• Fluent in Spanish (C2 and higher, written and spoken) and English (B2 level or higher, written and spoken).
• Previous experience in customer service or digital marketing is a plus.
• Excellent communication and
  - solving skills.
• Ability to multitask using various tools and systems.
• EU citizenship or valid Portuguese work authorization required.