Onsite Dutch-Speaking Customer Service Representative Lisboa

Onsite Dutch-Speaking Customer Service Representative
Lisboa
Lisboa, Lisboa, Portugal

Onsite Dutch-Speaking Customer Service Representative, Lisbon

Client : Cross Border Talents

Location : Lisbon, Portugal

Job Category : Other

EU work permit required :

Job Reference :

b37f54bbd868

Onsite Dutch-Speaking Customer Service Representative

Location : Lisbon, Portugal

Industry :

Website Technical Solutions

Job Type :

Full-Time (Rotative Shifts)

Salary & Benefits :

• Health and Life Insurance (Comprehensive coverage)
• Career Growth and Development Opportunities
• Company-Provided Equipment (Laptop, tools, and software)
• Onsite Work :

Work within a dynamic, collaborative, and supportive environment

• Monday to Sunday – 24 / 7 Rotative Shifts (Including night shifts)
• Shift Pattern :

Rotating shifts covering mornings, afternoons, and nights

Language Requirements :

• Dutch (Minimum C2 level required)

While prior experience in customer service or technical support is a plus, it is not a requirement. We value candidates who are eager to learn, have strong
- solving skills, and are committed to delivering
- quality service. You will receive extensive training to help you succeed in your role and become a key part of a growing team.

In this position, you will be working
- site in Lisbon, where you will have the opportunity to collaborate with an international team. We offer competitive salary packages, career growth opportunities, and the chance to be a part of an evolving and innovative company that is focused on technical solutions for websites.

If you are passionate about technology, customer service, and thrive in a
- paced, dynamic work environment, this is the perfect opportunity for you!

Key Responsibilities :

• Provide
  - quality customer service to Dutch-speaking clients, assisting them with technical issues related to website solutions via phone, email, or chat.
• Resolve technical issues and provide
  -
  - step troubleshooting assistance to clients for
  - related queries such as setup, configuration, or functionality issues.
• Help customers navigate website tools, understand features, and offer advice on how to make the most of our solutions.
• Maintain clear and accurate records of all customer interactions and actions taken within the company’s CRM system.
• Ensure customer satisfaction through prompt and efficient issue resolution.
• Follow company guidelines and processes to troubleshoot, escalate, or resolve issues efficiently.
• Provide feedback and insights to management on customer concerns, product performance, and potential improvements.
• Work closely with internal teams such as technical support and development to ensure accurate solutions for customers.
• Maintain confidentiality and adhere to company policies regarding data protection and customer privacy.
• Collaborate with the team to improve internal processes and enhance the overall customer experience.
• Take ownership of customer issues, ensuring they are resolved in a timely manner, and provide
  - up as needed.
• Demonstrate a strong understanding of website technologies, tools, and common issues related to online platforms.

Skills and Qualifications :

• Fluency in Dutch (C2 level required).
• Previous experience in customer service or technical support is a plus, but not mandatory.
• Technical aptitude or willingness to learn about website technical solutions.
• Excellent communication skills (written and verbal) with a
  - centric approach.
• Strong
  - solving abilities, with a methodical approach to troubleshooting and issue resolution.
• Ability to work under pressure in a
  - paced environment and manage multiple tasks simultaneously.
• Attention to detail and ability to work through repetitive tasks with accuracy.
• Ability to manage stress and maintain composure while addressing customer concerns.
• Demonstrates professionalism, empathy, and patience in every customer interaction.
• EU ID required to work legally in Portugal.
• Residence Card required for
  - EU nationals.

Additional Benefits :

• Health and Life Insurance :

Comprehensive coverage for you and your family from day one of employment.

We believe in nurturing our employees' potential. This position offers clear pathways for advancement within the company.

Provided daily to cover meal expenses while working onsite.

Assistance for commuting costs to ensure you can focus on your role without financial worries.

• Company-Provided Equipment :

All necessary tools (laptop, software, etc. ) will be supplied to ensure a seamless work experience.

Work within an engaging and supportive team, where collaboration is valued, and personal growth is encouraged.

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