Onsite Dutch-Speaking Customer Service Representative Lisboa

Onsite Dutch-Speaking Customer Service Representative
Lisboa
Lisboa, Lisboa, Portugal

Onsite Dutch-Speaking Customer Service Representative, Lisbon

Client:

Cross Border Talents

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b37f54bbd868

Job Description:

Job Title: Onsite Dutch-Speaking Customer Service Representative

Location: Lisbon, Portugal (Onsite Only)

Industry: Website Technical Solutions

Job Type: Full-Time (Rotative Shifts)

Salary & Benefits:

• Health and Life Insurance (Comprehensive coverage)
• Career Growth and Development Opportunities
• Company-Provided Equipment (Laptop, tools, and software)
• Onsite Work: Work within a dynamic, collaborative, and supportive environment

Working Hours:

• Monday to Sunday – 24/7 Rotative Shifts (Including night shifts)
• Shift Pattern: Rotating shifts covering mornings, afternoons, and nights

Language Requirements:

• Dutch (Minimum C2 level required)

Job Description:

We are looking for a highly motivated Dutch-Speaking Customer Service Representative to join our growing team in Lisbon. This is an onsite-only position for individuals passionate about providing exceptional customer service in the website technical solutions industry. In this role, you will be the first point of contact for Dutch-speaking customers seeking support for technical issues related to our advanced website solutions.

While prior experience in customer service or technical support is a plus, it is not a requirement. We value candidates who are eager to learn, have strong
- solving skills, and are committed to delivering
- quality service. You will receive extensive training to help you succeed in your role and become a key part of a growing team.

In this position, you will be working on-site in Lisbon, where you will have the opportunity to collaborate with an international team. We offer competitive salary packages, career growth opportunities, and the chance to be a part of an evolving and innovative company that is focused on technical solutions for websites.

If you are passionate about technology, customer service, and thrive in a
- paced, dynamic work environment, this is the perfect opportunity for you!

Key Responsibilities:

• Provide
  - quality customer service to Dutch-speaking clients, assisting them with technical issues related to website solutions via phone, email, or chat.
• Resolve technical issues and provide
  -
  - step troubleshooting assistance to clients for
  - related queries such as setup, configuration, or functionality issues.
• Help customers navigate website tools, understand features, and offer advice on how to make the most of our solutions.
• Maintain clear and accurate records of all customer interactions and actions taken within the company’s CRM system.
• Ensure customer satisfaction through prompt and efficient issue resolution.
• Follow company guidelines and processes to troubleshoot, escalate, or resolve issues efficiently.
• Provide feedback and insights to management on customer concerns, product performance, and potential improvements.
• Work closely with internal teams such as technical support and development to ensure accurate solutions for customers.
• Maintain confidentiality and adhere to company policies regarding data protection and customer privacy.
• Collaborate with the team to improve internal processes and enhance the overall customer experience.
• Take ownership of customer issues, ensuring they are resolved in a timely manner, and provide
  - up as needed.
• Demonstrate a strong understanding of website technologies, tools, and common issues related to online platforms.

Skills and Qualifications:

• Fluency in Dutch (C2 level required).
• Previous experience in customer service or technical support is a plus, but not mandatory.
• Technical aptitude or willingness to learn about website technical solutions.
• Excellent communication skills (written and verbal) with a
  - centric approach.
• Strong problem-solving abilities, with a methodical approach to troubleshooting and issue resolution.
• Ability to work under pressure in a
  - paced environment and manage multiple tasks simultaneously.
• Attention to detail and ability to work through repetitive tasks with accuracy.
• Ability to manage stress and maintain composure while addressing customer concerns.
• Demonstrates professionalism, empathy, and patience in every customer interaction.
• EU ID required to work legally in Portugal.
• Residence Card required for
  - EU nationals.

Additional Benefits:

• Health and Life Insurance: Comprehensive coverage for you and your family from day one of employment.
• Career Growth Opportunities: We believe in nurturing our employees' potential. This position offers clear pathways for advancement within the company.
• Meal Allowance: Provided daily to cover meal expenses while working onsite.
• Transport Allowance: Assistance for commuting costs to ensure you can focus on your role without financial worries.
• Company-Provided Equipment: All necessary tools (laptop, software, etc. ) will be supplied to ensure a seamless work experience.
• Onsite Work Environment: Work within an engaging and supportive team, where collaboration is valued, and personal growth is encouraged.