Operador/a Caixas e Relação Cliente - Hiring Immediately Lisboa

Operador/a Caixas e Relação Cliente - Hiring Immediately
Lisboa
Lisboa, Lisboa, Portugal

We are looking to hire an energetic Operador/a Caixas e Relação Cliente to join our
- star team at LEROY MERLIN Portugal in Almada.

Growing your career as a Full Time Operador/a Caixas e Relação Cliente is an excellent opportunity to develop relevant skills.

If you are strong in critical thinking, people management, and have the right mindset for the job, then apply for the position of Operador/a Caixas e Relação Cliente at LEROY MERLIN Portugal today!

What will your daily tasks be?

• Ensure good customer reception at any point of contact;
• Personalized welcoming of customers at the Welcomer;
• Deep knowledge of the store's general operation;
• Adapt communication and service to each customer type;
• Identify customer needs and offer the most effective solution;
• Provide basic information about product availability, location, order status, services, or procedures;
• Handle
  - sale customer service, opening repair processes and parts requests, knowing the procedures and tools;
• Manage the store's CRM, autonomously offering appropriate solutions and ensuring contact with relevant store areas;
• Manage waiting situations effectively and independently;
• Resolve conflicts ensuring total customer satisfaction;
• Have basic knowledge of
  - selling product families and undergo product training;
• Make autonomous decisions to ensure customer satisfaction aligned with store strategy and goals;
• Process payments and returns;
• Control the entry and exit of goods in different areas, applying
  - theft procedures;
• Organize accounting documents related to cash registers;
• Master payment procedures and gestures, adapting to the payment method in use;
• Inform, train, and support customers in autonomous payments (Quick Cash or Online);
• Assist the Salesperson with Payment and Advice Point;
• Ensure proper cash fund management;
• Strictly follow cash and safe procedures;
• Know and comply with the Customer Relations and Services audit checklist;
• Promote best practices related to store payment processes and procedures.

What do we look for in you?

• Professional experience of 1 to 2 years;
• High school diploma (12th grade);
• Enjoyment of customer interaction and understanding their needs;
• Interpersonal skills and teamwork ability;
• Stress resistance;
• Organizational skills and responsibility;
• Initiative and proactivity;
• Good computer skills from a user perspective.

Who are we?

At LEROY MERLIN, we prioritize people in all decisions. We are a company with a customer & human first vision. We grow and learn with our ecosystem of employees, customers, partners, and suppliers to generate positive impact in everything we do.

We foster a unique team spirit across more than 20 countries as part of the ADEO group. The environment is relaxed and informal, where everyone is treated equally. For us, Diversity, Inclusion, and Equity are not options but realities. We believe recognizing, valuing, and celebrating differences add value to our stakeholders.

We seek innovation, adapt easily, and stay connected through collaborative tools. Driven by an agile culture and increasingly data-driven, we promote autonomy and responsibility through flexible work policies. At LEROY MERLIN, we are all leaders, responsible for our growth and learning.

Benefits of working as a Operador/a Caixas e Relação Cliente in Almada:

• Learning opportunities
• Advancement opportunities
• Attractive package