Operador/a Caixas e Relação Cliente - Start Immediately Lisboa

Operador/a Caixas e Relação Cliente - Start Immediately
Lisboa
Lisboa, Lisboa, Portugal

We are seeking a confident Operador/a Caixas e Relação Cliente to join our dynamic team at LEROY MERLIN Portugal in Penafiel.

This is a great opportunity to develop excellent skills in a
- time position. If you possess strong leadership, persuasion skills, and the right drive, we encourage you to apply.

Daily Responsibilities

• Ensure a welcoming environment for customers at all points of contact;
• Greet customers in a personalized manner at the Welcome desk;
• Gain
  - depth knowledge of store operations;
• Adapt communication and service to different customer types;
• Identify customer needs and offer effective solutions;
• Provide basic information on product availability, location, order status, services, or procedures;
• Handle
  - sale customer service, including opening repair processes and ordering parts;
• Manage the store's CRM autonomously, offering appropriate solutions and coordinating with relevant store areas;
• Manage waiting situations efficiently and independently;
• Handle customer conflicts ensuring complete satisfaction;
• Have basic knowledge of
  - selling product families and undergo product training;
• Make autonomous decisions to ensure customer satisfaction aligned with store strategy and objectives;
• Process payments and returns;
• Control the entry and exit of goods in different areas, applying
  - theft procedures;
• Organize accounting documents related to cash registers;
• Master payment procedures, adapting to the payment method being used;
• Inform, train, and support customers in autonomous payment methods (Quick Cash or Website);
• Assist sales staff with payment at the Point of Sale;
• Ensure proper cash fund management;
• Strictly follow cash and safe procedures;
• Complete the customer service and audit checklists and ensure compliance;
• Promote best practices related to store payment processes and procedures.

Candidate Profile

• 1 to 2 years of professional experience;
• High school diploma (12th grade);
• Enjoy working with customers and addressing their needs;
• Strong interpersonal skills and team spirit;
• Ability to resist stress;
• Organizational skills and responsibility;
• Proactive and
  - driven attitude;
• Basic computer skills from a user perspective.

About Us

At LEROY MERLIN, people are at the heart of our decisions. We are a company with a customer & human first vision. We grow and learn with our ecosystem of employees, customers, partners, and suppliers to create a positive impact.

We foster a unique team spirit across over 20 countries as part of the ADEO group. Our environment is relaxed and informal, where everyone is treated equally. Diversity, Inclusion, and Equity are not options but realities for us. We believe recognizing, valuing, and celebrating differences adds value to our stakeholders.

We seek innovation, adapt easily, and are constantly in contact with collaborative tools. Driven by an agile and increasingly data-driven culture, we emphasize autonomy and responsibility through flexible work policies. At LEROY MERLIN, everyone is a leader responsible for their own growth and learning.

Benefits

• Great benefits package
• Opportunities for growth
• Attractive compensation