Operation Executive Lisboa

Responsibilities

• Assist senior operations executives and team lead in managing and execute daily operational activities efficiently.
• Coordinate with various departments to ensure seamless workflow and completion of tasks within established timelines.
• Monitor and track operational metrics, identifying areas for improvement and proposing solutions.
• Participate in the development and implementation of operational policies and standard operating procedures (SOPs) to improve operational efficiency.
• Handle incoming inquiries and resolve operational issues promptly and professionally.
• Maintain accurate records and documentation related to operations processes.
• Conduct quality checks to maintain high standards of services delivery.
• Handle customer inquiries, complaints and disputes with customer supports.
• Collaborate with the team to streamline processes and enhance overall operational efficiency.
• Coordinate with various departments to ensure seamless communication and cooperation.
• Other ad hoc tasks assigned by superiors as deemed relevant within department responsibilities.

Job Requirements

• Bachelor-'s degree in business administration, Operations Management, or a related field.
• Fresh graduate is encouraged to apply.
• Experience in Contract for Differences (CFD) and Meta quotes products and platforms is an added advantage.
• Strong
  - solving skills with the ability to think critically and make quick decisions.
• Excellent communication skills, both written and verbal in English is mandatory. Other languages proficiency are added value.
• Proficient in Microsoft Office Suite (Word, Excel, Power
  Point, Outlook).
• Ability to work independently as well as collaboratively in a
  - oriented environment.
• Flexibility to work in a rotating shift schedule, including weekends and holidays as per required.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing