Operational Assistant Manager
We're looking for a Key Position for our 5-star Resort in Madeira Island!
About the role:
OAM plays a key leadership role in the
-
- day management of resort operations, ensuring excellence in service delivery, guest satisfaction, and operational performance. The role requires a proactive and
- on leader with a solid background in luxury hospitality.
Key Responsabilities:
Oversee daily activities across departments including F&B, Housekeeping, Front Office, Guest Experience, Spa and Entertainment
Coordinate and control
- departmental efforts to ensure seamless operations
Assist in implementing strategic plans and operational improvements
Handle operational incidents and guest complaints professionally
Monitor operational KPIs and prepare regular performance reports
Support staff training and ongoing development initiatives
Key Requirements:
Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field
Minimum 3 years' experience in a similar role within a 4/5-star resort environment
Strong knowledge of hotel operations and quality assurance
Proven experience in Rooms Division is highly preferred
Familiar with ongoing guest contact and hospitality
Fluent in Portuguese and English; additional languages are an asset
Excellent leadership, conflict resolution, and communication skills
- Informações detalhadas sobre a oferta de emprego
Empresa: Inclusive Collection EAME - Part of World of Hyatt Localização: Machico
Machico, Madeira, PortugalPublicado: 14. 7. 2025
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