Operations & Customer Service

Operations & Customer Service
Lisboa
Lisboa, Lisboa, Portugal

Tempovip DMC | Lisbon

A Tempovip DMC is a premium Destination Management Company, working with international partners and
- end clients. We are expanding our Operations & Customer Service team and looking for a motivated, organised and
- oriented professional to join us in Lisbon.

Key Responsibilities

• Provide support and information to international clients
• Manage and monitor tourism services from booking to delivery
• Coordinate and communicate with suppliers and partners
• Ensure high standards of service quality and customer satisfaction
• Support daily operational activities and handle
  - site requests when needed

Profile

• Previous experience in Customer Service, Tourism Operations, Concierge or Hospitality
• Fluent English (spoken and written) – mandatory
• Good command of Microsoft Office, especially Excel
• Strong organisational and
  - management skills
• Attention to detail and
  - solving mindset
• Excellent communication and teamwork skills
• Availability to start in the short term

What We Offer

• Full-time employment contract
• Salary adjusted to the role and level of experience
• Meal allowance (meal card)
• Rotating shifts: 07:00–16:00 | 10:00–19:00
• Weekend rotation (on-call / hybrid every 3 weeks)
• Career growth opportunities within a growing international DMC
• Dynamic and professional work environment