Operations & Strategy Associate

Sword Health is shifting healthcare from
- first to AI-first through its AI Care platform, making world‑class healthcare available anytime, anywhere, while significantly reducing costs for payers, self‑insured employers, national health systems, and other healthcare organisations. Since 2020, more than 700, 000 members across three continents have completed 10 million AI sessions, helping Sword's 1, 000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and more than 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.

Base pay range

2 weeks ago Be among the first 25 applicants This range is provided by Sword Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

What you’ll be doing

• Strategy & Performance Management: develop actionable analysis and insights that connect the dots across data sources, using advanced analytics to drive key decisions in performance management and operational innovation.
• Ops Program & Model Design (AI‑driven): collaborate on the design and roll‑out of new operational programmes and models addressing complex, end‑to‑end challenges. Work closely with Product, AI, and Engineering partners to re‑imagine existing workflows.
• Process & Tech Innovation within Operations: identify, evaluate, and introduce forward‑looking process improvements and technological solutions to increase efficiency, reduce manual work, and support clinical and operational excellence.
• Pilot Testing & Scaling: lead pilot initiatives with structured experimentation and execute successful post‑pilot scaling across teams.
• Data‑Driven Continuous Improvement: identify and act on opportunities using analytics to assess impact, define KPIs, and continuously iterate on workflows and system design.
• Cross‑Functional Connector: act as a connector between Ops, Product, and AI teams ensuring mutual understanding of operational needs and technical opportunities.

What you need to have

• 4+ years in operations, strategy, or product roles within high‑growth, technology‑enabled environments.
• Demonstrated autonomy, strong analytical skills, and capacity for critical thinking. Comfortable owning and executing initiatives end‑to‑end.
• Experience using analytics and data tools (Looker, SQL, advanced spreadsheets) to drive decision‑making and continuous improvement.
• Ability to translate operational needs into technical or process requirements and partner closely with technical teams.
• Excellent organisational and project management skills, able to manage multiple programmes at once.
• Clear, concise communication skills with ability to influence across diverse teams.
• A passion for experimentation, curiosity about new technologies, and a proactive approach to solving problems for patients and users.

Benefits

• A stimulating, fast‑paced environment with lots of room for creativity.
• A bright future at a promising high‑tech startup company.
• Career development and growth, with a competitive salary.
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare.
• A flexible environment where you can control your hours (remotely) with unlimited vacation.
• Access to our health and well‑being programme (digital therapist sessions).
• Remote or Hybrid work policy.

Portugal – Benefits & Perks

• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
• English class

Compensation details

These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact. Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to this …

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Sword Health complies with  applicable Federal and State civil rights laws and does disregard on the absent {"ଏଇସିଆ"} . . . (long EEO statement truncated for brevity)