Operations Associate Lisbon - () Lisboa

Operations Associate Lisbon - ()
Lisboa
Lisboa, Lisboa, Portugal

About Us Guest
Ready is a globally leading
- term rental management and hospitality company, providing excellent services to property owners and memorable stays to guests. We operate in the United Kingdom, France, Portugal, Spain, and the United Arab Emirates, and are experiencing rapid growth. Since launching in 2016, with over 3. 3 million guest nights sold, generating over $170 million in Gross Booking Value, and managing a portfolio worth over $1 billion, Guest
Ready is a rising company. Our purpose is to revolutionize the
- term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable income sources by streamlining the rental process, from creating listings to managing guest communications, housekeeping, key exchange, and price optimization. Our team handles every aspect of the rental experience, alleviating landlords from the stress of property management. Our mission is to bring hospitality to the
- term rental market and offer peace of mind to our clients.

About the role: The Operations Associate position is ideal for someone with strong customer relationship skills eager to gain
- on experience in a
- established,
- growing company based in Lisbon. This is a unique opportunity to join a dynamic team, contribute to our growth, and develop your skills and career. You will be part of a
- impact environment where your work makes a real difference for the company and your personal growth. The role is
- based in Lisbon.

Benefits:

• A vibrant working environment within a
  - growing,
  - knit team
• Challenging and meaningful tasks that promote personal and professional development
• Collaboration with multicultural colleagues and international teams across markets
• Opportunity to grow your career in the
  - paced world of
  - tech startups
• A flat hierarchy where your ideas are valued
• Regular
  - building events, offsites, and social activities

Requisitos : Requirements: We seek a dedicated and adaptable professional who combines passion with precision. The ideal candidate will possess:

• Fluency in Portuguese and English, both spoken and written
• Based in Lisbon, with full availability to work weekends and flexible shifts
• This is a 100%
  - site role at our Lisbon office
• Experience in reception, tourism, or hospitality
• Composure under pressure, remaining calm and
  - oriented in
  - paced situations
• Problem-solving skills, with initiative to resolve issues effectively
• Guest-centric approach, committed to delivering personalized experiences
• Team-oriented, contributing positively to diverse,
  - cultural teams
• Organized and efficient, capable of managing multiple priorities
• Detail-oriented, with high standards for quality
• Growth mindset, eager to learn and contribute
  - term
• Strong people skills, able to build rapport and relationships
• Professionalism, maintaining high ethical standards and integrity

Responsibilities:

• Build genuine relationships with guests based on trust and excellent service
• Support operational teams such as Maintenance and Housekeeping in daily activities
• Approach
  - solving holistically, ensuring guest and client satisfaction while managing resources effectively
• Oversee and manage reservations, guest communications, and support Front Office and Back Office operations
• Coordinate daily operations using our Property Management System (PMS) and other internal platforms