Operations Associate Lisbon - (Lisboa) Lisboa

About the role

The Operations Associate role is ideal for someone with strong customer relationship skills who is eager to gain
- on experience within a
- established and
- growing company in Lisbon. This is a unique opportunity to join a dynamic team, contribute meaningfully to our growth, and further develop your own skills and career. You'll be part of a
- impact environment where your work (office-based in Lisbon) makes a real difference, both for the company and for your personal development.

Benefits

• A vibrant working environment within a
  - growing,
  - knit team
• Diverse and meaningful challenges that drive your personal and professional development every day
• Collaboration with multicultural colleagues and international teams across different markets
• A
  - row seat in the
  - paced world of
  - tech startups, with real opportunities to grow your career
• A flat hierarchy where your voice is heard and your ideas are welcomed
• Regular team buildings, offsites, and social events that foster strong connections and a sense of belonging

Requisitos / Requirements

• We’re looking for a dedicated and adaptable professional who brings both passion and precision to their work. The ideal candidate will possess the following qualities:
• Fluent in Portuguese and English, both spoken and written
• Based in Lisbon, with full availability to work weekends and flexible shifts
• This is a 100%
  - site role based at our Lisbon office
• Industry Experience, Proven background in reception, tourism, or hospitality
• Composure Under Pressure. Remains calm and
  - oriented in
  - paced or
  - pressure situations
• Problem-Solving Mindset. Thinks quickly on their feet and takes initiative to resolve issues effectively
• Guest-Centric Approach: Committed to delivering personalized experiences tailored to guest needs and satisfaction
• Team-Oriented: Thrives in diverse,
  - cultural teams and actively contributes to a positive team dynamic
• Organized & Efficient: Able to juggle multiple priorities while maintaining structure and focus
• Detail-Oriented: Holds a high standard for quality and takes pride in getting the little things right
• Growth Mindset: Eager to learn, grow within the role, and contribute to the team over the long term
• People Skills: Naturally builds rapport and fosters strong, lasting relationships
• Professionalism: Upholds the highest ethical standards and conducts themselves with integrity at all times

Responsibilities

• Build genuine relationships with guests based on trust, respect, and exceptional service
• Act as a liaison between departments, supporting operational teams such as Maintenance and Housekeeping in their daily activities
• Take a holistic and balanced approach to
  - solving, ensuring guest and client satisfaction while being mindful of
  - effective resource use
• Oversee and manage reservations, guest communications, and support both Front Office and Back Office operations
• Coordinate daily operations using our Property Management System (PMS) and other internal platforms as essential tools for information sharing and communication