Operations Associate Lisboa

Operations Associate
Lisboa
Lisboa, Lisboa, Portugal

Join to apply for the Operations Associate role at Guest
Ready.

About Us

Guest
Ready is a globally leading
- term rental management and hospitality company, delivering outstanding service to property owners and unforgettable stays to guests. We operate in the United Kingdom, France, Portugal, Spain, and the United Arab Emirates — and we’re growing fast.

Since our launch in 2016, we’ve hosted over 3. 3 million guest nights, generated more than $170 million in Gross Booking Value, and now manage a property portfolio worth over $1 billion. Our mission is to transform the
- term rental industry through technology, hospitality, and a commitment to excellence.

We empower property owners by handling every aspect of
- term rental management — from creating listings and optimizing prices to managing guest communication, housekeeping, and
- ins — so they can enjoy passive income without the hassle.

About the Role

The Operations Associate role is perfect for someone with strong interpersonal skills, a
- solving mindset, and a passion for hospitality. You-'ll join our Lisbon team and play a key role in the daily operations that support our guests and homeowners. This is an exciting opportunity to grow your career in a
- paced, international startup environment while contributing directly to the Guest
Ready experience.

Key Responsibilities

• Build authentic relationships with guests through excellent communication and support
• Act as a bridge between teams (e. g. , Maintenance, Housekeeping, and Guest Experience), ensuring smooth operations
• Oversee reservations and guest communication across Front and Back Office functions
• Use our Property Management System (PMS) and internal platforms to coordinate and update operations in real time
• Solve operational challenges efficiently, balancing guest satisfaction with
  - effective
  - making

What We-u2019re Looking For

We-'re seeking someone proactive, adaptable, and motivated by delivering great service. Ideally, you bring:

• Fluent Portuguese and English (spoken and written)
• Based in Lisbon, with full availability to work weekends and flexible shifts.
• This is a 100%
  - site role based at our Lisbon office.
• Experience in hospitality, reception, tourism, or
  - facing roles
• Calm under pressure, with the ability to think fast and remain composed
• Problem-solving mindset, eager to take initiative and find solutions
• Guest-first approach, focused on creating memorable and tailored experiences
• Team player, comfortable in multicultural teams and collaborative settings
• Highly organized, able to multitask and prioritize effectively
• Detail-oriented, with a commitment to quality and consistency
• Growth mindset, open to feedback and continuous improvement
• Strong people skills, with a natural ability to connect and build trust
• Professional and ethical, always representing Guest
  Ready with integrity

What We Offer

• A
  - paced, supportive work environment in a
  - growth startup
• The chance to make a real impact on operations and guest experiences
• Cross-functional exposure and collaboration with international teams
• Room for your ideas — flat hierarchy and open communication
• Regular
  - building events, social outings, and a great company culture
• Opportunities for growth and learning across roles and departments
• If
  - u2019re ready to grow your career in hospitality operations and want to be part of a diverse, driven team —
  - u2019d love to hear from you!

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality