Operations Customer Expert – Irish Market Lisboa

Operations Customer Expert – Irish Market

This range is provided by Talen
Trail. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Overview

Our client is a
- changing digital bank redefining the way people manage money. Launched recently, they focus on smart, transparent, and
- first banking through a sleek app with budgeting tools, instant notifications and competitive international features.

Your Role

As an Operations Customer Expert, you’ll be the first point of contact for customers, supporting them via chat, email, or phone. Your mission will be to provide excellent customer service while solving issues efficiently and with empathy.

Key Responsibilities

• Handle a wide variety of customer queries with a focus on
  - contact resolution.
• Take ownership of customer issues
  -
  - end, including complex cases.
• Support fraud investigations, disputes (including chargebacks), and complaints.
• Identify and assist vulnerable customers, escalating when necessary.
• Share knowledge and coach teammates to improve processes.
• Stay adaptable and proactive in a
  - paced environment.

What We’re Looking For

• C1/C2 level of English.
• Minimum of 12 months of experience in Banking, Financial Services, or Insurance.
• Experience working for the Irish market (it is not mandatory that you have worked physically in Ireland — only that you have supported the Irish market).
• Strong communication skills with empathy and clarity.
• Ability to make fair and independent decisions in complex cases.
• Team player with emotional intelligence and adaptability.
• Quick to learn new systems and tools (experience with Slack and GSuite is a plus).

What We Offer

• Salary — monthly simulation (gross, before taxes)
  • Base Salary: €1, 448. 00
  • Christmas allowance (monthly portion): €120. 67
  • Holiday allowance (monthly portion): €120. 67
  • Meal allowance (7. 00€ per day): €154. 00
  • Total (before taxes): €1, 843. 33
  • Variable productivity bonus (before taxes): up to €300. 00
• Health and dental insurance from the start (after contract signature).
• Relocation package (if applicable): accommodation support, travel and administrative help.
• Comprehensive paid training.
• International, multicultural work environment in Lisbon, Portugal.
• Career development opportunities and
  - learning programs.
• Social, sports, and cultural activities.

Location & Schedule

• Workplace: Lisbon, Portugal.
• 24/7 operation with rotating shifts (40 hours/week).

You are giving your GDPR consent for your CV details to be shared directly with our client for the purpose of recruitment.

Skills: administrative, irish, operations, customer, insurance

Seniority level

• Associate

Employment type

• Full-time

Job function

• Management and Manufacturing
• Human Resources Services

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