Operations Customer Expert (Arabic)
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Operations Customer Expert (Arabic), Lisboa
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Client:
David Kennedy Recruitment
Location:
Lisboa, Portugal
Job Category:
Other
-$0-0/monthly
EU work permit required:
Yes
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Job Views:
3
Posted:
27. 08. 2025
Expiry Date:
11. 10. 2025
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Job Description:
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard an Arabicspeaking Operations Customer Expert for their Lisbon offices.
Position: Operations Customer Expert
Location: Lisbon, Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Handle and resolve escalated issues or appeals related to product or service decisions.
- Translate complex technical and
- related information into clear, concise summaries for communication via email, chat, or support systems. - Perform thorough research and apply critical thinking to deliver accurate,
- aligned solutions. - Communicate effectively while demonstrating a solid understanding of relevant policies and user needs.
- Review and maintain internal and
- facing documentation to ensure clarity, consistency, and quality. - Interpret and explain complex technical topics to both technical and
- technical audiences. - Edit and proofread written materials to meet professional standards for clarity and tone.
- Collaborate with internal teams and
- functional partners to address and resolve complex issues.
REQUIREMENTS:
- Native/fluent in
Arabic (C1), both verbal and written. Fluent in English (minimum B2 level) - Excellent communication skills, with the ability to listen attentively and respond thoughtfully to customer inquiries
- Strong
- solving abilities to address customer concerns efficiently and provide appropriate solutions - Experience in customer service, particularly in handling technical or
- related inquiries, is preferred but not required - Ability to remain calm and composed during
- pressure situations, such as emergencies or difficult customer interactions - Proficiency in using email, phone systems, and other customer service tools; experience with CRM software is a plus
- Strong organizational skills to manage multiple customer requests and document conversations accurately.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential
- Fully paid training on the company and products
- Opportunity to work in a supportive environment focused on growth and skill development
- Informações detalhadas sobre a oferta de emprego
Empresa: GrabJobs Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 1. 10. 2025
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