Operations Customer Expert for Banking industry – English speaker Lisboa

Operations Customer Expert for Banking industry – English speaker
Lisboa
Lisboa, Lisboa, Portugal

Operations Customer Expert for Banking industry – English speaker

As a Operations Customer Experts are dedicated to delivering exceptional customer support and helping the organization achieve its mission of making money work for everyone. As the first point of contact via phone, email, or chat, they aim to resolve enquiries quickly and effectively — whether by following set processes or applying sound judgment across a wide range of banking issues.

Our client

Our client is
- changing digital bank is redefining the way we manage money. Launched in 2015 in the UK, it entered the scene with a bold vision: to make banking smart, transparent, and truly
- focused. No more confusing fees, no more waiting in lines — just a sleek, intuitive app that puts users in full control of their finances. From instant notifications to budgeting tools and
- free spending abroad, it quickly became the
- to choice for a new generation. It’s not just a bank — it’s banking the way it should be.

What you'll do

• Resolve a wide range of customer queries via chat, call, or email, aiming for
  - contact resolution while providing an excellent experience;
• Own customer issues
  -
  - end, including complex cases, while building trust and embodying the company’s values;
• Support fraud investigations, dispute resolution (including chargebacks), and complaints with care, fairness, and attention to detail;
• Identify and assist vulnerable customers, making necessary adjustments and escalating when needed;
• Coach teammates and provide feedback to improve training and processes;
• Remain flexible and responsive to changing business and customer needs.

What you'll need

• C1/C2 English with experience in customer service or banking/insurance in Ireland;
• Previous experience in supporting vulnerable customers, and complaints handling, or Fraud and Disputes with experience of Mastercard or Visa scheme rules (minimum of 12 months);
• Experience in practicing excellent customer service principles;
• Prior demonstrated experience of working to targets.
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;*
• Annually complementary return flight to your home country (within Europe);*
• Free Portuguese language courses, sport activities and organized events;
• Monthly and Quarterly Bonus.

only applicable for candidates living outside of Portugal

Teleperformance Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!

With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

TP Portugal continues to grow. Join our team and find your place at TP!

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