Operations Customer Expert for Nespresso Lisboa

Operations Customer Expert for Nespresso
Lisboa
Lisboa, Lisboa, Portugal

About TP Portugal

TP Portugal
counts with a workforce of people, serving clients in 37 languages across 67 markets. We are also one of the
25 Best Companies to Work for in Europe
. Whoever you are, wherever you're from, you'll find a place for you at TP. Join us

As an Operations Customer Expert at Nespresso, you will act as a brand ambassador with the goal of elevating the customer experience, transforming every contact into an opportunity to create engagement with the brand, trust, and loyalty.

What is waiting for you:

• Work location:
  Lisbon – one of the best and sunniest places to live in Europe;
• Full relocation support
  (flight ticket to Portugal, free accommodation in one of our shared apartments);
• One flight per year to your home country
  (within Europe);
• Health insurance
  from day one in the company;
• Ongoing certification and
  training opportunities
  ;
• Refer a Friend Program with attractive incentives;
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

What you'll be doing at TP Portugal

As a
French-speaker Operations Customer Expert for Nespresso
, you will:

• Serving customers in inbound and outbound contacts through voice or digital platforms, identifying, understanding and responding promptly to their specific needs and expectations;
• Achieving high customer satisfaction through personalized, professional communication by applying brand tone to every touch point and situation;
• Using all available skills and information to obtain First Contact Resolution and prevent customers from calling more than once to resolve their issue;
• Being the ambassador and have specialized knowledge of Nespresso products, sustainability services and commitments, continuously learns and takes advantage of new knowledge and skills in his own work;
• Creating sales and customer retention opportunities between outbound and inbound contacts, influencing the mix of coffee, high value customers, size or order value through genuine interest in customers and their habits, taking advantage of relevant offers.

There will be big smiles if you

• Fluent level of French and a English (minimum B2)
  ;
• High school diploma or GED;
• Customer service and sales expertise, in B2C and/or B2B (customer focus, products, services, contracts, payment terms, delivery) (preferred);
• Experience
  - tasking and
  - paced environments utilizing multiple digital tools and software (preferred).

Teleperformance
is one of the best companies to work for in Portugal
, guaranteeing great conditions and career opportunities for its team.