Operations Customer Expert (Irısh Market) - Relocation Provided Aveiro

Overview

Operations Customer Expert (Irısh Market) - Relocation Provided role at FH Collective - Academy. Start Date: 16 October 2025. Location: Lisbon, Portugal. Contract: Full-time. We are hiring Operations Customer Experts to support a leading digital banking provider. This role is based in Lisbon and offers a chance to build an international career in financial services in a dynamic, multicultural environment.

Responsibilities

• Handle customer queries via phone, chat, and email with empathy and efficiency
• Provide
  - contact resolution wherever possible
• Manage complex cases
  -
  - end, including disputes, chargebacks, and fraud investigations
• Identify and assist vulnerable customers, escalating where necessary
• Document all interactions accurately in CRM systems
• Share feedback to improve training, processes, and customer experience

Mandatory Requirements

• C1/C2 English
• Minimum 12 months of experience in Customer Service or Banking / Financial Services / Insurance (BFSI) in Ireland
• At least 1 year of professional BFSI experience in Ireland

(Applications not meeting these requirements cannot be considered)

What Were Looking For

• Strong communication and empathy skills
• Confidence in
  - making, especially on complex cases
• Ability to adapt quickly to new tools and processes (Slack, GSuite, CRM)
• Team player with resilience and
  - solving skills

Compensation & Benefits

• Without apartment: 2, 012 gross/month + up to 300 performance bonus
• With apartment (utilities & cleaning included): 1, 966 gross/month + up to 300 performance bonus

Relocation Package

• Company-provided apartment (utilities & cleaning included) OR housing allowance
• One-time relocation payment after probation
• Travel expenses to home country once per year
• Full legal & administrative support (NIF, social security, housing, etc. )

Other Perks

• Private health & dental insurance (after contract signature)
• Career development & internal mobility opportunities
• Social, cultural, and sports activities in Lisbon
• Language courses &
  - learning

Additional Details

If you meet the mandatory requirements and are available to start on 16 October 2025, apply now and join a growing team in the digital banking sector.