Operations Customer Expert (Irısh Market) - Relocation Provided
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Start Date: 16 October 2025
We are hiring
Location: Lisbon, Portugal
Contract: Full-time
Start Date: 16 October 2025
We are hiring Operations Customer Experts to support a leading digital banking provider. This role is based in Lisbon and offers a chance to build an international career in financial services while enjoying a dynamic, multicultural environment.
Overview
We are hiring Operations Customer Experts to support a leading digital banking provider. The role is based in Lisbon and offers a chance to build an international career in financial services in a dynamic, multicultural environment.
Responsibilities
- Handle customer queries via phone, chat, and email with empathy and efficiency
- Provide
- contact resolution wherever possible - Manage complex cases
-
- end, including disputes, chargebacks, and fraud investigations - Identify and assist vulnerable customers, escalating where necessary
- Document all interactions accurately in CRM systems
- Share feedback to improve training, processes, and customer experience
Mandatory Requirements
- C1/C2 English
- Minimum 12 months of experience in Customer Service or Banking / Financial Services / Insurance (BFSI) in Ireland
- At least 1 year of professional BFSI experience in Ireland
Applications not meeting these requirements cannot be considered
What Were Looking For
- Strong communication and empathy skills
- Confidence in
- making, especially on complex cases - Ability to adapt quickly to new tools and processes (Slack, GSuite, CRM)
- Team player with resilience and
- solving skills
Compensation & Benefits
- Without apartment: 2, 012 gross/month + up to 300 performance bonus
- With apartment (utilities & cleaning included): 1, 966 gross/month + up to 300 performance bonus
Relocation Package
- Company-provided apartment (utilities & cleaning included) OR housing allowance
- One-time relocation payment after probation
- Travel expenses to home country once per year
- Full legal & administrative support (NIF, social security, housing, etc. )
Other Perks
- Private health & dental insurance (after contract signature)
- Career development & internal mobility opportunities
- Social, cultural, and sports activities in Lisbon
- Language courses &
- learning
If you meet the mandatory requirements and are available to start on 16 October 2025, apply now and join a growing team in the digital banking sector!
Other Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Language Schools
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- Informações detalhadas sobre a oferta de emprego
Empresa: FH Collective - Academy Localização: Porto
Porto, Porto District, PortugalPublicado: 12. 10. 2025
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