Operations Customer Expert Trust & Safety (Farsi Market)

Are you a fluent (C2+) Farsi/Persian speaker looking for your next career move to make in the new year? Cross Border Talents has an interesting opening for you onsite in Lisbon!

Location: Lisbon, Portugal (onsite)

Contract: Full-time, 24/7 rotational shifts. 40 hours/week and 8 hours/day with 1 hour lunch break

The Role:

Join a global leader in digital entertainment support and help keep one of the worlds most successful mobile gaming communities safe, fair, and enjoyable. As an Operations Customer Expert in the Trust & Safety team, you will play a vital role in reviewing
- generated content, investigating sensitive cases, and ensuring compliance with community guidelines.

This is an excellent opportunity for analytical,
- oriented individuals passionate about gaming, online safety, and protecting user experience.

Tasks:

• Review and assess
  - generated content (profiles, text, videos, in‑game interactions)
• Investigate reports submitted by users or automated systems
• Classify and evaluate the severity of incidents, ensuring correct decision‑making
• Remove harmful or non‑compliant content in line with community rules
• Identify potential risks or patterns of abuse and elevate when necessary
• Collaborate with internal teams to resolve sensitive or complex issues
• Prepare qualitative and quantitative insights to support ongoing process improvements
• Contribute to proactive safety measures by identifying emerging risks and suggesting preventive actions

Requirements

Mandatory:

• Fluency C2 in Farsi
• English level B2 or higher
• Valid right to live and work in Portugal, such as: EU/EEA ID or Portuguese residence permit or Temporary Protection Certificate
• Ability to work onsite in Lisbon, including 24/7 rotational shifts
• Strong attention to detail and ability to make quick, accurate decisions

Preferred (not mandatory):

• Previous experience in Trust & Safety, content review, moderation, or risk analysis
• Familiarity with digital platforms, gaming environments, or online safety concepts
• Excellent written communication skills
• Ability to work under pressure and manage high volumes of information
• Good analytical mindset and ability to identify patterns

Training & Onboarding

• All new joiners participate in a 7‑day intensive training delivered in English (company‑paid)