Operations Customer Experts for Healthcare company - Dutch/Flemish speaker m/f/x - Lisboa

Operations Customer Experts for Healthcare company - Dutch/Flemish speaker m/f/x
Lisboa
Lisboa, Lisboa, Portugal

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Operations Customer Experts for Healthcare company - Dutch/Flemish speaker m/f/x, Lisbon

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Client:

World Talent Selection

Location:

Lisbon, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

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Job Views:

Posted:

08. 06. 2025

Expiry Date:

23. 07. 2025

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Job Description:

World Talent Selection is an International Recruitment company based in Portugal. We specialize in recruiting Talent in the areas of Customer Service, Tourism and Secretariat in several markets.

We Talent Spirit !

You speak Dutch and you have a passion in Healthcare? We are recruiting Dutch speaker for Operations Customer Expert in Lisbon!!

Customer Support: Provide assistance via phone, email, and chat for inquiries about insulin pumps, accessories, and related services.
Product Expertise: Share comprehensive information about products and services, helping customers make informed decisions tailored to their needs.
Technical Assistance: Assist customers in connecting insulin pumps to smartphone apps for seamless integration and optimal usability.
Empathetic Problem Solving: Address customer inquiries with a high level of empathy, ensuring satisfaction and fostering trust in every interaction.
User Guidance: Educate and guide users on the effective use and management of their insulin pumps, empowering them to navigate their healthcare journey confidently.
Documentation: Maintain detailed records of all customer interactions and inquiries using the SAP CRM system for accurate tracking and
- up.
Issue Escalation: Identify and escalate complex or unresolved issues to
- level support or management, ensuring prompt resolution.
Cross-Team Collaboration: Work closely with local 2nd Level Support and internal departments to provide efficient and effective solutions to customer concerns.
Database Management: Perform routine customer service tasks, including updating and maintaining the customer database.
Proactive Outreach: Conduct
- up communications to assess and enhance customer satisfaction levels, identifying areas for improvement.
Complaint Management: Handle complaints and oversee the returns process in compliance with company policies.

What you need to know to have a chance of getting this job :

Fluent in Dutch& English (C1)
Experience in Customer Support/Technical Support
Great communication
High school diploma minimum
Valid work permit in Portugal

You will benefit :

Competitive salary + Bonuses + Meal allowance
Work in sunny Lisbon Office
Work schedule : Monday to Sunday between 7am to 10pm // 8h per day with 2 days off per week / Rotating Shifts.
Private Heathcare & Dentalcare from contract signature
Stable work and career progression;

And for candidates abroad. .