Operations Director

Operations Director
Lisboa
Lisboa, Lisboa, Portugal

Operations Director page is loaded## Operations Directorlocations: PRT Lisbon - Av. Mediterraneo, N°1time type: Full timeposted on: Posted Todayjob requisition id: R1681319Job Title:Operations Director
Job Description
The Operations Director is responsible for
- level relationship management and acts as a client liaison during delivery of a full range of commercial business activities in support of one or more programs. This position works closely with senior leadership in managing the
-
- day operations of the business and assumes full profit and loss (P&L) accountability for the program. The ideal candidate will have experience in different services within the BPO space (CS, Content Moderation and/or Sales for e. g. )**Essential Functions/Core Responsibilities:**• Maintains client satisfaction, client communication, and the overall management of the client relationship• Partners with the delivery team to execute on contract terms and conditions and to ensure
- time delivery of projects that support the client’s business• Delivers the targeted financial results of the program• Analyzes data to accurately forecast and manage operational performance, financial results, and resource requirements• Oversees all contracts associated with customer and third party vendors. This includes negotiating contract terms for the customer & third party vendors as appropriate, managing executed contracts, and tracking milestones and financial commitments• Leads integration of a
- business/cross-functional organization into a seamless team that is united to deliver the client’s solution• Assesses resource costs, utilization, assumptions during budget/business planning cycle and develops resource management and staffing plan for program(s)• Directs effective communication throughout the organization at all levels and across all facets of the business• Works closely with sales to identify additional revenue opportunities with current clients**Candidate Profile:**• Degree in related field and over 10 years of relevant experience preferred with minimum 1 experience at AD/D level within the BPO industry• English Fluency is mandatory• Expert in communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates• Proven ability to lead and organize
- disciplinary projects and initiatives in a
- paced and
- oriented business environment with industry impact• Proven ability to champion significant projects, programs, and business initiatives using creativity and ingenuity• Mastery of the organization's business operations and industry. Externally recognized as subject matter expert on emerging trends and industry practices• External Thought Leader with proven ability to significantly influence• Exceptional ability to comprehend, analyze, and interpret**Career Framework Role:**Is recognized as an external thought leader within strategic function or discipline. Influences the strategy to address internal or external business and regulatory issues. Proactively identifies, defines, and solves the most complex problems that impact the management and direction of the business. Significantly influences functional strategy; may participate in the development of the product or division strategy. Leads multidisciplinary projects or initiatives. Progression to this level is typically restricted on the basis of individual capabilities and business requirements. **Disclaimer:**The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Location:PRT Lisbon - Av. Mediterraneo, N°1Language Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. # **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered,
- powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing
- changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated,
-
- end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who
- defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

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