Operations Manager Lisboa

Operations Manager
Lisboa
Lisboa, Lisboa, Portugal

Meet Your Host

is a growing company dedicated to the professional management of
- term rental properties in Lisbon. We manage an expanding portfolio of apartments with high standards of quality and hospitality, ensuring a 5-star experience for every guest and a transparent, profitable service for each owner.

We are now looking to strengthen our structure with an

Operations Manager

experienced in

Short-Term Rentals / Property Management

. You'll work

side by side with the General Manager

, playing a key role in the company's daily operations and continuous growth.

Main Responsibilities:

a. Operations Management

• Plan and coordinate a 7+ person team covering cleaning, maintenance, and guest support.
• Oversee daily operations:
  - ins/check-outs, inspections, supplier coordination.
• Implement service standards and procedures to ensure operational excellence.

b. Customer Support & Problem Solving

• Oversee guest and owner relations, ensuring smooth communication and
  - tier service.
• Quickly identify and resolve operational incidents or guest issues.

c. Pricing & Revenue Management

• Monitor property performance and adjust rates using Channel Manager and Price Labs.
• Develop yield strategies aligned with market demand and seasonality.

d. Business Development

• Identify new property opportunities and strategic partnerships.
• Support the company's growth and expansion efforts.

e. Quality Control & Standards

• Monitor guest satisfaction and operational performance.
• Conduct regular property audits and process reviews.

f. Administrative & Back Office Support

• Handle invoicing, reservation reconciliation, and general admin support.
• Collaborate closely with the finance and operations.

g. Technology & Process Optimization

• Manage and improve the use of internal tech tools (ERP, Channel Manager, Price software).
• Drive continuous process improvement and organizational efficiency.

h. Marketing & Communication

• Support website and social media management.
• Ensure brand consistency in all communication with guests and owners.

Profile

• Proven experience in
  
  
  - term rental operations or hospitality management
  
  .
• Strong
  
  leadership, organization, and
  - solving skills
  
  .
• Familiar with
  
  revenue management tools, channel managers
  
  , and automation systems.
• Excellent communication in
  
  Portuguese and English
  
  .
• Self-driven,
  - oriented, and
  - focused.

We Offer

• Integration into a solid, growing company.
• Dynamic, collaborative environment focused on operational excellence.
• Competitive compensation package aligned with experience and performance.
• Real opportunity for professional growth within
  
  Meet Your Host
  
  .

Send your CV to

with the subject

"Operations Manager – Short-Term Rentals"