Operations Manager Setúbal

Batch redefines how retailers build up their logistics and last mile operations. We know how busy it is to run a company and find time to do initiatives that will bring the business to the next level. Our goal is to give brands time to focus on
- value tasks while providing an outstanding,
- fast and green last mile experience to customers.

About the role

Batch is hiring an Operations Manager. The Operations team is responsible for managing retailers, warehouses and couriers’ operations from A to Z to provide an outstanding experience to all stakeholders involved.

The Operations Manager will own entire parts of the operational flow, build processes to optimize operations, analyze data to understand and bridge gaps, and work closely with the rest of the company to provide
-
- class experiences to customers.

What you will do

• Design, build and own entire parts of the operational flow
• Go deep into the data to find optimization opportunities
• Hire, manage and train couriers and warehouse staff to ensure operational excellence
• Support operational infrastructure optimization such as our warehouses network and multimodal fleet
• Support retailers with operational requests
• Implement processes to optimize customer experience and financial efficiency
• Maintain tools and dashboards to get an accurate view on operations
• Build and maintain operational playbooks up to date
• Work closely with the rest of the company to support
  - paced and sustainable growth

What you will need

• Strong academic background
• 2-3 years of experience in Operations, Consulting, Finance, or equivalent
• Fluency in Portuguese and Proficiency in English
• Excel is your 3rd language
• SQL is a super plus!
• Comfort with working in a demanding,
  - paced and changing environment
• Attention to details and obsession for operational excellence
• Readiness to be fully accountable for a complex operational scope