Operations Manager Lisboa

Operations Manager
Lisboa
Lisboa, Lisboa, Portugal

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Jet | e
Commerce HR agency

Join to apply for the Operations Manager role at Scale
Jet | e
Commerce HR agency

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Our client, Veicolo Agency (www.veicolo. agency), is a growing agency focused on luxury, fashion, apparel, and marketing. They help their clients' brands shine, and they're looking for an organized
- starter to join as an Operations Manager who will be the CEO's right hand.

If you have a real passion for luxury, fashion, apparel, and marketing, and you're excited to help a growing business succeed, this could be your next big career move.

This isn't your typical operations job. They need someone with strategic thinking who can build, improve, and optimize their operations as the agency grows.

What You'll Do:

Project & Process Implementation:

• Translate the CEO's vision into structured projects.
• Create project timelines and delegate tasks using PM tools like Click
  Up.
• Track project status and follow up with the team to ensure timely completion.
• Develop and implement internal workflows (e. g. , onboarding, campaign launches, content approvals).
• Document Standard Operating Procedures (SOPs) to turn
  - hoc tasks into repeatable playbooks.
  
  
  

• Research and evaluate new tools and software based on agency needs (e. g. , PM tools, creative AI, CRM).
• Compare pricing, features, and integration compatibility.
• Recommend the best options with clear pros and cons.
• Set up trials, test functionality, and present findings to the team.
  
  
  

• Organize and maintain central documentation across platforms like Google Drive and Notion.
• Create essential templates for proposals, client reports, and creative briefs.
• Help implement systems for efficient task tracking, knowledge sharing, and meeting notes.
  
  
  

• Support seamless team onboarding, including account setup, document access, and introductory materials.
• Maintain accurate organizational charts, directories, and internal information.
• Schedule and manage agendas for team meetings.
• Track accountability on team tasks and priorities to keep everyone aligned.
  
  
  

• Help the CEO prioritize initiatives and break down big ideas into actionable next steps.
• Proactively drive forward projects that are in progress.
• Anticipate potential roadblocks and flag them before they become issues, ensuring smooth operations.
  
  
  

• A
  - starter with a strong sense of accountability who thrives in a dynamic environment.
• A natural passion for and interest in luxury, fashion, apparel, and marketing the industries their clients operate in.
• Experience in a
  - facing business or agency environment is a big plus.
• Proven ability to translate goals into concrete projects and manage workflows.
• Experience with project management tools (Click
  Up experience is a plus!).
• Strong research and analytical skills for evaluating software and tools.
• Excellent organizational skills for building and maintaining internal systems.
• A proactive approach to
  - solving and anticipating needs.
• Exceptional communication and coordination skills.
  
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Business Consulting and Services

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