Operations Specialist Italy | Lisbon based (M/F) Lisboa

Operations Specialist Italy | Lisbon based (M/F)
Lisboa
Lisboa, Lisboa, Portugal

At Veesion, we’re redefining retail security through AI. Our proprietary gesture recognition platform detects theft in real time—currently protecting over 5, 500 stores in 45+ countries. We are experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.

We are looking for a Operations Specialist for the Italian Market to make part of our Operations team.

Missions

Act as the primary contact for clients during the installation process;

Guide clients through remote installations, ensuring all systems are correctly configured and operational;

Provide timely and efficient
- level technical support and troubleshooting to identify and resolve basic issues;

Support clients with
- related questions and minor technical interventions.

Collaborate closely with Technicians, escalating more complex technical issues, when needed;

Ensure all client interactions and technical updates are properly recorded in Salesforce;

Contribute to the continuous improvement of operational procedures and client support resources.

You’re a Great Match If

You demonstrate an experience in a
- facing technical support or operations role;

You possess strong
- solving skills;

You have a basic technical knowledge of systems, networks, or IT environments (hardware/software familiarity);

You have excellent communication skills and the ability to explain technical concepts in a
- friendly way;

You're organized,
- oriented, and capable of managing multiple tasks in a
- paced environment;

You're a real team player who thrives in a collaborative,
- functional setting;

You're fluent in English and you have a C2 Level or you're native in Italian.

Benefits

Health Insurance since day one in the company.

Joining a company that fosters diversity, equity, and inclusion.

Work with a motivating team in a very dynamic working atmosphere.

Possibility of gaining skills and responsibilities quickly.

Flexibility & work/life balance.

We are committed to providing you with a fast 3 step recruitment process:

HR Interview;

Interview with the Operations Team Leader;

Finally, an interview with the Operations Manager.