Operations Specialist Italy | Lisbon based (M/F)
At Veesion, we’re redefining retail security through AI. Our proprietary gesture recognition platform detects theft in real time—currently protecting over 5, 500 stores in 45+ countries. We are experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.
We are looking for a Operations Specialist for the Italian Market to make part of our Operations team.
Missions
Act as the primary contact for clients during the installation process;
Guide clients through remote installations, ensuring all systems are correctly configured and operational;
Provide timely and efficient
- level technical support and troubleshooting to identify and resolve basic issues;
Support clients with
- related questions and minor technical interventions.
Collaborate closely with Technicians, escalating more complex technical issues, when needed;
Ensure all client interactions and technical updates are properly recorded in Salesforce;
Contribute to the continuous improvement of operational procedures and client support resources.
You’re a Great Match If
You demonstrate an experience in a
- facing technical support or operations role;
You possess strong
- solving skills;
You have a basic technical knowledge of systems, networks, or IT environments (hardware/software familiarity);
You have excellent communication skills and the ability to explain technical concepts in a
- friendly way;
You're organized,
- oriented, and capable of managing multiple tasks in a
- paced environment;
You're a real team player who thrives in a collaborative,
- functional setting;
You're fluent in English and you have a C2 Level or you're native in Italian.
Benefits
Health Insurance since day one in the company.
Joining a company that fosters diversity, equity, and inclusion.
Work with a motivating team in a very dynamic working atmosphere.
Possibility of gaining skills and responsibilities quickly.
Flexibility & work/life balance.
We are committed to providing you with a fast 3 step recruitment process:
HR Interview;
Interview with the Operations Team Leader;
Finally, an interview with the Operations Manager.
- Informações detalhadas sobre a oferta de emprego
Empresa: Veesion Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 9. 7. 2025
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