Operations Specialist Italy | Lisbon Based (M/F)
At Veesion, we’re redefining retail security through AI. Our proprietary gesture recognition platform detects theft in real time—currently protecting over 5, 500 stores in 45+ countries.
We are experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.
We are looking for a Operations Specialist for the Italian Market to make part of our Operations team.
Missions
- Act as the primary contact for clients during the installation process;
- Guide clients through remote installations, ensuring all systems are correctly configured and operational;
- Provide timely and efficient
- level technical support and troubleshooting to identify and resolve basic issues; - Support clientswith
- related questions and minor technical interventions. - Collaborate closely with Technicians, escalating more complex technical issues, when needed;
- Ensure all client interactions and technical updates are properly recorded in Salesforce;
- Contribute to the continuous improvement of operational procedures and client support resources.
You’re a Great Match If
- You demonstrate an experience in a
- facing technical support or operations role; - You possess strong
- solving skills; - You have a basic technical knowledge of systems, networks, or IT environments (hardware/software familiarity);
- You have excellent communication skills and the ability to explain technical concepts in a
- friendly way; - You're organized,
- oriented, and capable of managing multiple tasks in a
- paced environment; - You're a real team player who thrives in a collaborative,
- functional setting; - You're fluent in English and you have a C2 Level or you're native in Italian.
Benefits
- Health Insurance since day one in the company.
- Joining a company that fosters diversity, equity, and inclusion.
- Work with a motivating team in a very dynamic working atmosphere.
- Possibility of gaining skills and responsibilities quickly.
- Flexibility & work/life balance.
We are committed to providing you with a fast 3 step recruitment process:
- HR Interview;
- Interview with the Operations Team Leader;
- Finally, an interview with the Operations Manager.
- Informações detalhadas sobre a oferta de emprego
Empresa: Veesion Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 9. 7. 2025
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