Operations Specialist Italy | Lisbon Based (M/F) Lisboa

Operations Specialist Italy | Lisbon Based (M/F)
Lisboa
Lisboa, Lisboa, Portugal

At Veesion, we’re redefining retail security through AI. Our proprietary gesture recognition platform detects theft in real time—currently protecting over 5, 500 stores in 45+ countries.

We are experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.

We are looking for a Operations Specialist for the Italian Market to make part of our Operations team.

Missions

• Act as the primary contact for clients during the installation process;
  
  
• Guide clients through remote installations, ensuring all systems are correctly configured and operational;
  
  
• Provide timely and efficient
  - level technical support and troubleshooting to identify and resolve basic issues;
  
  
• Support clientswith
  - related questions and minor technical interventions.
• Collaborate closely with Technicians, escalating more complex technical issues, when needed;
  
  
• Ensure all client interactions and technical updates are properly recorded in Salesforce;
  
  
• Contribute to the continuous improvement of operational procedures and client support resources.

You’re a Great Match If

• You demonstrate an experience in a
  - facing technical support or operations role;
  
  
• You possess strong
  - solving skills;
  
  
• You have a basic technical knowledge of systems, networks, or IT environments (hardware/software familiarity);
  
  
• You have excellent communication skills and the ability to explain technical concepts in a
  - friendly way;
  
  
• You're organized,
  - oriented, and capable of managing multiple tasks in a
  - paced environment;
  
  
• You're a real team player who thrives in a collaborative,
  - functional setting;
  
  
• You're fluent in English and you have a C2 Level or you're native in Italian.

Benefits

• Health Insurance since day one in the company.
• Joining a company that fosters diversity, equity, and inclusion.
• Work with a motivating team in a very dynamic working atmosphere.
• Possibility of gaining skills and responsibilities quickly.
• Flexibility & work/life balance.

We are committed to providing you with a fast 3 step recruitment process:

1. HR Interview;
   
   
2. Interview with the Operations Team Leader;
   
   
3. Finally, an interview with the Operations Manager.