Operations Specialist Portugal Lisboa

Operations Specialist Portugal
Lisboa
Lisboa, Lisboa, Portugal

ABOUT US

OSCAR is an
- demand home services app, offering over 150
- price tasks such as repair, cleaning, and laundry, within a 30-minute reach. We're embarking on an exciting journey of international expansion to become one of Europe's top players in the home services industry. As a
- funded Portuguese startup, we have already achieved notable recognition in the industry. We are growing at a very fast pace, consistently ranking as the top app in the Lifestyle category of App Stores.

ABOUT THE ROLE

• Customer Support: Be the hero for our customers, providing exceptional support via live chat and email, solving their issues, and ensuring that their experience with OSCAR is the best possible.
• Technician Support: Empower our technicians by assisting them through live chat and email, helping them navigate the platform, solve problems, and maintain the highest service standards.
• Real-Time Operations Monitoring: Act as the guardian of our operations, monitoring
  - time operations to prevent delays, rescheduling, and
  - shows, ensuring every service is executed flawlessly.
• Process Optimization: Streamline our internal processes to create a
  - friendly, transparent, and efficient platform for home services.
• Service Provider Support: Advocate for our service providers, understand their challenges, and develop practical solutions.

ABOUT YOU

• Experience: 1+ years of experience managing live operations, preferably in a
  - growing startup or similar environment.
• Mandatory languages: Portuguese and English
• Problem Solver Mindset: You're a natural problem solver, quick on your feet and effective in finding solutions.
• Work Under Pressure: You thrive in
  - paced environments, managing multiple tasks with ease and maintaining high standards.
• Customer and Technician Focus: You have an obsession with ensuring the satisfaction of both our customers and technicians.
• Solution Focused: You handle unexpected challenges with creativity and ease, always finding a way forward.
• Flexibility and Adaptability: You embrace change and adapt quickly to shifting priorities and new challenges.
• Super Pumped: Your enthusiasm is contagious, and you have a genuine desire to revolutionize the home services industry.

OUR OFFER

• Competitive Salary: Receive a
  - competitive salary that reflects your dedication and contribution.
• Full Time: Commit to a
  - time role with ample opportunities for growth and impact.
• Fast Career Progression: Seize the opportunity for rapid career progression in a dynamic and
  - growing startup environment.
• Other OSCAR benefits