Operations Team Lead (Intl)

Operations Team Lead

Overview

To provide the Operations team with structured support and guidance for continued growth throughout their tenure at Airspace.

Responsibilities

• Perform all responsibilities included in the Operations Team Lead Job Description.
• Advanced Problem Solving:
  • Resolve all escalated issues and questions surfaced by team members.
  • Resolve Task
    Us questions and issues when needed.
  • Basic level of problem resolution for all sectors.
  • Monitor Zendesk, Twilio, and the Dashboard.
  • Allocate team resources appropriately.
  • Leverage resources provided.
  • Follow Manager Escalation process when critical issues arise.
  • Monitor shift team members for activity and process adherence (e. g. , availability in Twilio and Zendesk).
• Operating the Airspace Platform:
  • Hold and maintain Dangerous Goods Certification and remain knowledgeable on all Dangerous Goods requirements and policies.
  • Answer all DG-related questions or issues surfaced by team members.
  • Quote and source coverage for all requests.
• People Management:
  • Take full ownership of assigned key accounts and on‑site operations.
  • Maintain on‑site presence.
  • Adhere to Employee Documentation guidelines.
  • Ensure 1‑on‑1 schedule adherence and document meetings on the shared calendar.
  • Conduct timely coaching and training; follow up on Work
    Ramp training.
  • Identify team member issues for higher visibility (HR, performance, etc. ).
  • Monitor and maintain Monday.com boards for all interaction documentation.
• Maintaining Balanced Level of Performance:
  • Meet sector level metric requirements and maintain high customer service via Slack, Zendesk, phone calls, texts, and internal meetings.
  • Maintain high level of team contributions in communication, order updates, and accuracy based on Standard Work procedures.
  • Maintain high level of process adherence for people management, including scheduling and documentation in Monday.com and calendar accuracy.

Core Values

• We are One Team.
• We make an Impact.
• We are Passionate.
• We are Transparent.
• We are Innovative.

Employment Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Management and Manufacturing
• Industries: Transportation, Logistics, Supply Chain and Storage

Airspace is an Equal Employment Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to protected status.