Operations Technician 24x7

Operations Technician 24x7
Lisboa
Lisboa, Lisboa, Portugal

We're fast learners, hard workers, natural collaborators. . . and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for a Operations Technician 24x7 to integrate our internal team, based in Lisbon.

Your responsibilities include:

• Monitor alerts generated by monitoring tools in real time (e. G. , Zabbix, Nagios, etc. );
  
  
• Identify and log incidents and anomalies in customer services or internal infrastructure.
• Register occurrences in ITSM platforms (e. G. , Service
  Now, Easy
  Vista);
  
  
• Classify and prioritize incidents according to their impact on the service.
• Check backups, link statuses, scheduled jobs, disk usage, among others;
  
  
• Follow procedures defined in runbooks and knowledge bases.
• Respond to initial alerts and calls, providing basic support or escalating to specialized teams;
  
  
• Interact with internal teams and, when necessary, with customers, in a clear and professional manner.
• Trigger the escalation chain in critical cases, following defined SLAs;
  
  
• Support internal communication during
  - impact incidents.
• Participate in
  -
  - job training and
  - learnings;
  
  
• Contribute to continuous improvement and knowledge sharing within the team.

You must have:

• Technical-professional course, CET, or a degree in areas such as Networks, Computer Science, Systems Engineering, or equivalent.
• Familiarity with concepts such as TCP/IP, DNS, DHCP, VPN, firewall, etc. ;
  
  
• Understanding of operating systems (Linux/Windows Server).
• Ability to monitor and respond to alerts(e. G. , Zabbix, Nagios, PRTG) is valued, even in academic/laboratory settings).
• Availability for 24/7 shift work
• Attention to detail and sense of responsibility
• Willingness to learn and continuously improve
• Fluency in Portuguese and technical English knowledge (minimum level B2).

Nice to have:

• Previous experience in a NOC or Service Desk environment;
  
  
• Even if gained through an internship or academic setting. Relevant technical certifications (e. G. , Comp
  TIA Network+, ITIL Foundation, Cisco CCNA, Linux Essentials, MTA, etc. );
  
  
• Knowledge of backup and storage;
  
  
• Basic understanding of tools such as Avamar, PPDM, Veeam, or similar;
  
  
• Experience with
  Linux and Windows Server operating systems;
  
  
• Basic commands, troubleshooting, services, and user management;
  
  
• Ability to readand interpret logs and alerts;
  
  
• Basic failure and event diagnostics;
  
  
• Basic scriptingskills (introductory knowledge of Bash, Power
  Shell, or Python for simple automations);
  
  
• Strong organizational and time management skills;
  
  
• Essential in environments with multiple alerts and concurrent tasks.

We offer:

• Regular professional development.
• Certification paths resources.
• Regular team building programs.
• Friendly workplace.

Workplace: Lisbon- Hybrid

Claranet: Make Modern Happen!