Ops Performance Coach Porto

Ops Performance Coach
Porto
Porto, Porto District, Portugal

Main Purpose of the Role

To act as a catalyst across the entire station network having strong and clear mindset for the result;

To leverage the potential of the teams to maximize both sales and service performance in the stations.

To increase the revenue in all counter sales through:

• Reservations done at the counter / Ancillary sales / Walk-in Rentals

Key Areas of Responsibility

To ensure continuous monitoring of Results by Station, by RSA, by product and by business segment.

To provide constant coaching / training to the Station Managers - One to One process - in order to:

• Develop coaching skills in the Station Managers;
• Develop sales management knowledge and the identification of business opportunities;
• Know how to analyze the actions of the RSA's;
• Know how to set weekly forecasts;
• Know how to plan daily activities;
• Know how to constantly review blueprint actions;
• Other actions relevant to the operational activity and to increase the ARPD;
• Coaching giving feedback and setting goals and objectives for the Station teams during the station visits;
• After each Station visit, make a report by email (standard email) and send it to the Group, to the Country Revenue Manager and to the Operations Director;
• Carry out the monitoring of the sales coaching carried out by the Station Managers;
• Carry out the biweekly and monthly analysis of each Rental Agent;
• Provide sales animation through various activities (example: Internal competition, etc. );
• Revenue & Performance Coaches will provide local training with the objective to increase and develop the counter sales;
• Motivation and security in the sales process in order to respond positively to customer objections;
• To do constant coaching and station monitoring;
• Coordinate and send all training documentation to the Training manager via email/Drive.

Effective time management with the aim of ensuring that the tasks under your responsibility are completed.

Availability to travel inside the country 50% of working time.

Perform the tasks with a high level of quality, with attention to detail and precision.

Skills and experience

• Position located in Porto. Candidate should be able to travel inside the country 50% of working time;
• High School level;
• At least 2 years + experience (preferably in a similar position or at the same industry);
• Excel skills;
• Medium English level;
• Solid knowledge of car rental business preferred;
• Leadership ability (preferably with experience);
• Flexibility and adaptation to business needs.