Oracle Cloud HCM Functional Support Analyst

Oracle Cloud HCM Functional Support Analyst
Porto
Porto, Porto District, Portugal

Unilabs is seeking an Oracle Cloud HCM Functional Support Analyst to join our team and provide expert support for our Oracle HCM Cloud applications. This position is crucial in ensuring our HR systems are functioning optimally and meeting the needs of our organization. As a key member of the HR IS team, you will be responsible for addressing support inquiries, resolving issues, and collaborating with stakeholders to enhance the user experience and optimize system performance.

Your responsibilities will include:

Providing functional support and troubleshooting for the Oracle Cloud HCM modules including Core HR, Talent Management, and Compensation Management
Ability to be
- on, resolving Level 2 and Level 3 support tickets
Working closely with HR users to gather requirements, identify system improvements, and enhance functionality based on user feedback
Conducting system testing, including User Acceptance Testing (UAT), and validating system changes
Maintaining detailed documentation of processes, configurations, and user guides to ensure efficient knowledge transfer
Produce Weekly Status Reporting including key performance indicators
Assisting with the implementation of new features and functionalities after thorough analysis of business needs
Collaborating with
- functional teams to ensure smooth integration and data flow between HR systems and other applications
Staying updated with the latest Oracle Cloud HCM trends to provide informed recommendations for system enhancements
Building and maintaining strong internal relationships with IT and HR communities along with external suppliers

Requirements

Bachelor's degree in Human Resources, Information Technology, or a related field
Minimum of 3 years of experience as a Functional Support Analyst within Oracle Cloud HCM
Excellent knowledge of Oracle Cloud Human Capital Management Application functionality including Core HR, Absence Management, Talent Management, Compensation and Performance Management, and Oracle Guided Learning
Strong Functional expertise covering all Oracle Saa
S Applications supporting technologies such as Workflow, HCM Export, HDL, APIs, and Cloud Security
Strong functional knowledge of Oracle HCM Cloud Applications not currently implemented such as ORC, Learning Management, etc. is also desirable
Previous experience of regression testing Oracle Quarterly release upgrades
Excellent
- solving skills and the ability to analyze complex issues
Strong communication skills with the ability to effectively interact with HR, IT, and management
Experience with system testing methodologies and documentation practices
Familiarity with data management and reporting tools related to HCM
Oracle HCM certification