Order Fulfillment Representative (M/W) Lisboa

Order Fulfillment Representative (M/W)
Lisboa
Lisboa, Lisboa, Portugal

Job Description

Within VANTIVA EMEA/APAC customer unit, the Order Fulfillment Representative will be responsible for:

Customer Service

• Receive customer POs, ensure they are acceptable with stakeholders (Demand Planning, Finance, etc. ), and take necessary actions to modify them if needed.
• Act as the interface between Production Planning teams in Asia to manage production confirmations and align with customer orders.
• Optimize and coordinate shipments from Asia to warehouses or directly to customers, by sea or air, based on customer needs or business requirements (sales, RBC, etc. ).
• Coordinate and communicate regularly with suppliers, customer warehouses, and customers when necessary.
• Follow up on customer orders from receipt to final delivery of goods.
• Prepare documentation required for customers and Customs when relevant.
• Send invoices via email or upload them to customer portals.
• Provide weekly detailed delivery plans to Sales, Business Ops, and CDM, including explanations of constraints or issues.
• Participate in weekly calls with Sales, RBC, and sometimes customers to discuss delivery plans.
• Ensure data accuracy of invoicing information in Kinaxis for weekly management reporting.
• Collaborate internally with Sales, Business Operations, Demand Planning, Supply Planning in Asia, Finance, Logistics, IT SAP, and Kinaxis teams; externally with warehouses, customers, forwarders, and customs brokers.

Logistics

• Issue shipping instructions based on product/container and shipping mode.
• Monitor booking confirmations with suppliers and forwarders to ensure timely shipment and delivery.
• Track containers from port of departure to final destination.
• Attend weekly calls with warehouses and forwarders.
• Manage delivery of goods to customers, coordinating with warehouses and forwarders for direct shipments.
• Handle claims related to shipments.

IT Skills

• Proficiency with KINAXIS, SAP, and Power BI.

Qualifications

• Supply Chain Master's degree.
• 4-5 years of experience in a similar role within an international environment.
• Strong knowledge of customer service, logistics, import/export flows, and Incoterms.
• Autonomous, with a strong team spirit.
• Excellent communication and relationship skills.
• Fluent in English; French is highly appreciated.
• Good knowledge of Excel and SAP; experience with KINAXIS is a plus.

Additional Information

Our most important asset is our People.

Vantiva’s success relies on our people’s energy, motivation, and talent. We are committed to fostering a diverse, inclusive work environment that promotes equality and career development for all. If you require a reasonable accommodation during the application process, please inform us through the dedicated question in the application form.