Order Management Specialist (f/m/div) Maia

Order Management Specialist (f/m/div)
Maia
Maia, Porto District, Portugal

Are you a data whiz with a passion for precision? Do you thrive in a
- paced environment where no two days are ever the same? Are you ready to be the mastermind behind our order fulfillment process? Then this is your opportunity! Join our team in Porto and become part of a great place to work! We're on the hunt for an exceptional Order Management rockstar to join our team! As the linchpin of our operations, you'll be responsible for ensuring seamless order processing, maintaining accurate inventory levels, and delivering exceptional customer experiences. If you're a
- oriented,
- driven, and
- focused (internal) individual looking for a new challenge, we want to hear from you! Apply now to become our next Order Management superstar!

In your new role, you will:

1. Provide administrative support to the
   - facing supply chain function
2. Ensure timely processing of orders and forecasts in SAP
3. Initiate all shipments, standard and
   - standard
   - time
4. Resolve issues and manage workflows concerning electronic messages from customers
5. Highlight any issues in order confirmations to the responsible
6. Collaborate with the Customer Logistic Manager to ensure customer satisfaction
7. Maintain customer product data such as material determination, substitutes, and exclusion list
8. Handle consignment concepts by monitoring MRP runs, reconciling consignment stock
9. Manage
   - based concepts and maintain system tables and master data in SAP
10. Cooperate with Key Users on process & tools anomalies
11. Actively drive and support process standardization,
    - level process automation, and
    -
    - end process optimization
12. Support Internal Control testing and audit
13. Support the team in achieving our corporate KPIs
14. Collaborate closely with the Competence Centre team members in our CRM System ensuring all important SLAs are met
15. Perform team tasks as needed to support the business

You are best equipped for this task if you have:

• A degree in business management or a related discipline such as computer science, business studies, or supply chain management. Strong IT skills are a significant advantage
• Supply Chain/Operations emphasis or proven success & experience in Supply Chain Management environment
• Fluency in English and proficiency in another European language is a bonus
• Experience using MS Office suite with focus on Excel functions including vlookups, pivot tables, and macros
• Knowledge of SAP ERP applications and CRM systems is an advantage
• Knowledge of Python scripts or Excel VBA (Visual Basic for Applications) is an advantage
• Excellent communication skills, both written and verbal
• Excellent organizational and time management skills
• Ability to work effectively in a team and with employees at all levels
• Ability to multitask & work under pressure
• A Zero Defect and Customer Service (internal) mindset
• Ability to identify and understand problems within own area and address solutions
• Proactive work approach with a sense of urgency and attention to detail

Please send us your CV in English.