Order Support Specialist For Tech Compa... Lisbon Lisboa

Order Support Specialist For Tech Compa... Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Order Support Specialist for Tech Company – Polish speaker

As an Order Support Specialist, you will receive escalations from
- facing colleagues and work under strict regulations. You will handle complex issues relating to the fulfillment of online orders placed by customers who expect the very best consumer electronics devices.

Ensuring a swift and fast resolution for problems occurring during the lifetime of a web purchase is the focal goal of this role. From order induction to item delivery, and from handling flavor changes to RMA completion, the Retail Back
Office Team owns this process.

What you'll do

• Receive escalations from
  - facing colleagues and work under strict regulations, committing time to handle complex issues relating to online order fulfillment;
  
  
  
  
• Ensure a swift resolution for problems occurring during the lifetime of a web purchase, from order induction to item delivery, and from handling flavor changes to RMA completion;
  
  
  
  
• Liaise with partners and provide direction for issue resolution to achieve quick customer satisfaction;
  
  
  
  
• Perform tasks in SAP at a high detail level for
  - keeping, requiring utmost attention to detail and accurate adherence to KBase protocol.

What you'll need

• Native Polish speaker;
  
  
  
  
• Fluency in English (minimum B2);
  
  
  
  
• Ability to workquickly and efficiently under deadline pressure;
  
  
  
  
• Very goodaccuracy and attention to detail;
  
  
  
  
• Proven ability to work and make decisions with minimal supervision;
  
  
  
  
• Strong
  - solving skills to deliver
  - focused solutions;
  
  
  
  
• Experience working in a
  - office environment with customer satisfaction in mind;
  
  
  
  
• Excellentwritten and verbal communication skills;
  
  
  
  
• Interest in self and team KPIs;
  
  
  
  
• Knowledgeof SAP is an advantage, but training will be provided;
  
  
  
  
• Flexibility to accommodate order volume, which may include overtime work.

Apply now

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