Order-to-Cash Customer Service Team Leader (F/M/X) Lisboa

Overview

Join Solvay as the Order-to-Cash Customer Service Team Leader (F/M/X) and lead a
- performing team focused on seamless order management, collaboration with sales, logistics, and continuous improvement.

Responsibilities

• Supervise and optimize the order processing workflow in cooperation with Account Managers, production sites, and the Logistics Department.
• Coordinate with production plants and demand planners to efficiently deliver to customers, proactively addressing potential issues.
• Collaborate with internal teams (Sales, Logistics, Credit) to ensure comprehensive customer support and problem resolution, escalating complex issues as needed, and overseeing the billing process.
• Identify opportunities for and drive the implementation of process improvements to enhance the overall customer experience.
• Coach, mentor, and develop a team of Customer Service Representatives, including performance management, training, and workload distribution, and analyze team performance metrics, providing regular reports.

Qualifications

• Relevant education degree or equivalent qualification in Supply Chain, International Business, Communications, or a related field.
• Minimum of 4 years in direct customer service, supply chain, or operations, with at least 2 years in a leadership or supervisory role.
• Customer Relationship Management skills and Order-to-Cash process expertise.
• CRM software experience (e. g. , Salesforce, SAP CRM) preferred.
• Strong verbal and written communication skills.
• English proficiency required; additional languages (French, Spanish, Italian, German, Turkish) are a plus.
• Behaviors: Empathy and Resilience, Analytical and strategic thinking capability, Strong Team Player and leader, Proactive and
  - oriented.

Pay

Base pay expected for this role is €35, 600 – €48, 700 per year in Portugal, with a competitive total rewards package that includes a bonus and/or other incentives.

Benefits

• Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and comprehensive package with healthcare, disability and life insurance coverage.
• Prioritization of
  - being:
  - life balance promotion, flexible approach to work
  - time or hybrid work arrangements, employee assistance program with access to physical and psychological support.
• Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.

About Solvay

Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay’s pivotal innovations, is dedicated to delivering essential solutions globally through its workforce of over 9, 000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world’s most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and
- being, creating
- friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. As a
- leading company with €4. 7 billion in net sales in 2024 and listings on Euronext Brussels and Paris (SOLB), its unwavering commitment drives the transition to a carbon‑neutral future by 2050, underscoring its dedication to sustainability and a fair and just transition.

Equal Opportunity

Solvay is an equal opportunity employer. We value the diversity that individuals bring and invite all candidates regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity to apply. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience and to assure all candidates are treated equally.