Order-To-Cash Customer Service Team Leader

Order-To-Cash Customer Service Team Leader
Viseu
Viseu, Viseu District, Portugal

Solvay is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.

About the role

Our Customer Service Team Leader will join the Order-to-Cash (Ot
C) team, focusing on leading and developing a team of Customer Service Representatives. This role is crucial for ensuring seamless interactions and efficient order management, collaborating closely with sales, logistics, and other departments, and driving continuous improvement within the team.

As a Customer Service Team Leader, you will work on overseeing customer inquiries, optimizing order processing and monitoring, and resolving complex customer issues. You will support smooth customer interactions and contribute to a positive customer experience through effective team management. You will get the opportunity to contribute to customer satisfaction and loyalty and have a positive impact on our reputation and business efficiency by fostering a
- performing team. You will be accountable for:

• Supervise and optimize the order processing workflow in cooperation with