OTC Director Porto

OTC Director
Porto
Porto, Porto District, Portugal

Job Purpose:

The Credit Director is responsible for shaping and leading the global Credit Management function within the Manpower
Group GBS organization. This role ensures robust governance and risk management while enabling business growth, driving process standardization and automation, and supporting the successful implementation of the TOM. By fostering collaboration, continuous improvement, and strong people leadership, the position delivers sustainable value to the business and its stakeholders.

Core Responsibilities

• Define and execute the global credit management strategy within the OTC Tower, aligned with Manpower
  Group GBS objectives.
• Establish robust governance, policies, and processes to ensure consistent and effective credit risk management.
• Oversee customer credit assessments, approvals, and monitoring, ensuring risk mitigation while enabling commercial growth.
• Ensure compliance with internal controls, SOX, and corporate guidelines.
• Drive timely, accurate, and insightful reporting of key credit metrics and risk exposure.

Relationship / Metrics

• Build strong partnerships with Sales, Treasury, Collections, FP&A, and Legal to balance risk with business opportunities.
• Act as a senior advisor in contract negotiations, providing guidance on payment terms and credit risk.
• Engage with senior business leaders across regions to align on credit strategies and priorities.
• Monitor and report on:
• DSO (Days Sales Outstanding)
• Bad debt and overdue ratios
• Portfolio risk exposure
• Credit approval turnaround times
• Stakeholder satisfaction levels

Continuous Improvement

• Lead process standardization, simplification, and harmonization across geographies.
• Identify and deliver automation opportunities, leveraging advanced analytics, AI/ML tools, and credit scoring technologies.
• Benchmark credit practices against industry
  -
  - class and integrate innovations into the GBS model.
• Promote a culture of continuous improvement through structured feedback loops and performance reviews.

Leadership and People

• Ability to influence stakeholders at all levels of the organization and drive change.
• Lead, coach, and develop a global team of Credit professionals within the GBS organization.
• Build capabilities to support the transformation journey, ensuring succession planning and career development.
• Inspire a culture of collaboration, accountability, and innovation.
• Act as a change champion, supporting the adoption of new ways of working across regions and functions.
• Ability to calmly address and resolve conflicts.

Experience:

• 15+ years of experience in Credit and Risk Management, including 7+ years in leadership roles.
• Proven track record in GBS, Shared Services, or transformation programs.
• Experience with Oracle or another industry leading ERP a plus.