Outbound Operations Lead

Outbound Operations Lead
Porto
Porto, Porto District, Portugal

About Upcision

Upcision is a leading lead generation agency serving SMBs to Fortune 500 clients. Our executors are strong and throughput is real. This is a key hire who will be in charge of ensuring all systems perform under load. You're a tenacious operator who thinks strategically, acts tactically.

Role Overview

We run
- volume B2B outbound cold email. When small quality misses slip through, performance collapses. We need a reliability owner who prevents repeat failures, enforces daily QC gates, and runs fast
- cause analysis. You do not need prior cold email experience if you have owned quality or operations in a
- throughput system.

What you will own

• Daily QC across list prep, campaign setup, and live sends. If a gate fails, the campaign stays paused until fixed.

• Bounce and spam signal control. You audit failures, find the cause, and ship the fix before the next send.

• SOP enforcement. You turn documented rules into simple daily checklists that get followed in practice.

• Drift prevention. When a rule keeps failing, you redesign the step until compliance is natural.

• Operational memory. You keep the “why” behind rules and fixes current so the system survives turnover.

Day to day, in real terms

• Review yesterday’s failures and classify causes.

• Sample lists for hygiene issues before they go live.

• Verify spacing rules so prospects are not hit too frequently across campaigns.

• Audit executor output, pass or fail it, and escalate blockers immediately.

• Pick the top recurring failure each week and eliminate it permanently.

You are a fit if you have

• 4 to 10 years owning ops reliability, QA, or process enforcement in a throughput environment (agency, BPO, logistics, outbound, CS ops, fintech ops, or similar).

• A track record of eliminating recurring failures, not managing around them.

• Comfort being the person who says “here is what is true, here is the proof, here is the correction. ”

• Strong written clarity.