Outsystems Support Analyst Viseu

Outsystems Support Analyst
Viseu
Viseu, Viseu District, Portugal

**Position Description**:CGI is looking for a Support Analyst to join our team. **Your future duties and responsibilities**:Main responsabilities:
- Carry out customer functional or technical assistance and support through the processing of issues identified by Level1- Analyse issues and provide solutions as per quality, cost, and schedule
- Work in the resolution of incidents that require business/products/technical
- Analyse tickets logged at level1 and provide incident
- Analyse functional alerts escalated by Monitoring & service
- Create procedures for Level1- Manage an L2 support knowledge base to improve reactivity of
- Keep backlog of defects up to date and communicate
- Together with Build & Delivery, document Client environments
- Provide functional or technical expertise to BA according to his/her field of
- Produce functional documentation in the form of BRD and/or user
- Produce test plans and execute tests to certify release prior to client acceptance
- Accompany clients during acceptance phase to explain, clarify reported issues vs defined BRDs and in case of defects raise the defects to development team. - Perform training of clients when new releases are
- Participate in the Acceptance phase prior to launch of each release to validate new functionalities and of the functional requirements of the delivered solution. - Provide functional support to identify causes of problems and define the resolution with help of development team. - Be responsible for delivery & enhancement of project documentation. Update projects reference databases (Jira, Sharepoint, etc) together with the BPM during the development phase**Required qualifications to be successful in this role**:PROFESSIONAL SKILLS:
- ITIL
- LINUX
- Shell Script
- SQL
- Previous experience in understanding needs and designing/creating new support
- Knowledge of functional tests
- ISTQB is a
- Test automatization tools is a
- Business
- Knowledge of mapping
- Knowledge of organizations and processes’ modelling
- Fluent English- French language (nice-to-have)Soft and Interpersonal Skills- Force of
- Adaptability and
- Analysis and
- Customer focused;



results
- Organized with strong
- management
- Ability to work independently and with other people in an international
- Excellent verbal and written communication skills and the ability to interact professionally
- Ability to
- Ability to work in a team (Interpersonal skills)**What you can expect from us**:**Build your career with us. **It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities. At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. Be part of building one of the largest independent technology and business services firms in the world. No unsolicited agency referrals please. CGI is an equal opportunity employer.