Owner Experience Agent (French & Portuguese) - Porto Porto

Owner Experience Agent (French & Portuguese) - Porto
Porto
Porto, Porto District, Portugal

Owner Experience Agent (French & Portuguese) - Porto

Join to apply for the Owner Experience Agent (French & Portuguese) - Porto role at Guest
Ready

Owner Experience Agent (French & Portuguese) - Porto

2 weeks ago Be among the first 25 applicants

Join to apply for the Owner Experience Agent (French & Portuguese) - Porto role at Guest
Ready

Guest
Ready is a leading
- term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE. Since our founding in 2016, we’ve aimed to revolutionize the
- term rental industry through innovative technology and a dedication to exceptional hospitality.

We're looking for an Owner Experience Agent French speaker (Customer Support) to join our amazing team and provide
- notch assistance to our hosts. If you're a pro at turning questions into solutions and love helping others, this could be the perfect position for you!

Responsibilities:

• Provide professional and timely owner support via email and phone.
• Respond to level 1 owner inquiries and troubleshoot issues as needed
• Serve as the first point of contact for owners regarding active booking issues and requests.
• Take ownership of issues and give your best to solve them, or otherwise escalate to the appropriate department.
• Ensure quality and professional service at all times, maintaining a high level of owner satisfaction.
• Maintain a full understanding of Guest
  Ready owner processes and tools, staying up to date on changes and updates to our systems.
• Be proactive in finding creative solutions to owner requests, using your knowledge of our services and resources to provide exceptional service and exceed owner expectations.

Qualifications:

• Excellent communication skills and ability to multitask.
• Prior experience in customer service, hospitality, or related fields.
• Strong
  - solving skills and ability to think on your feet.
• Comfortable with technology.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to work in a
  - paced environment and maintain a positive attitude under pressure.

Why You'll Love Working with Us:

• Hybrid work flexibility (1-2 days/week in Porto).
• Join a
  - growing company in the booming travel industry.
• Opportunities for learning and career development.
• Focus on wellbeing with supportive activities.
• Pet-friendly office!

If you are passionate about providing exceptional customer service and have a desire to work in a dynamic and challenging environment, we encourage you to apply for this exciting opportunity.

Diversity and Inclusion
At Guest
Ready, we celebrate diversity and are proud to be an
- opportunity employer. Our global team thrives on mutual respect and inclusion, valuing unique talents and perspectives. We warmly welcome applicants from all backgrounds, regardless of race, gender, religion, sexual orientation, disability, age, or culture

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Hospitality

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Ready by 2x

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