Owner Experience Agent Porto

Owner Experience Agent
Porto
Porto, Porto District, Portugal

Join to apply for the Owner Experience Agent role at Guest
Ready

Continue with Google Continue with Google

2 days ago Be among the first 25 applicants

Join to apply for the Owner Experience Agent role at Guest
Ready

We are hiring: Owner Experience Agent!

Guest
Ready is a leading
- term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE. Since our founding in 2016, we’ve aimed to revolutionize the
- term rental industry through innovative technology and a dedication to exceptional hospitality.

We are looking for an Owner Experience Agent, Portuguese / English Speaker, to join our team and provide exceptional support to our hosts. In this role, you will be responsible for providing professional and timely support via email and phone. This is an
- site position in our office in Porto.

Key Responsibilities:

• Provide professional and timely owner support via email and phone.
• Respond to level 1 owner inquiries and troubleshoot issues as needed
• Serve as the first point of contact for owners regarding active booking issues and requests.
• Take ownership of issues and give your best to solve them, or otherwise escalate to the appropriate department.
• Ensure quality and professional service at all times, maintaining a high level of owner satisfaction.
• Maintain a full understanding of Guest
  Ready owner processes and tools, staying up to date on changes and updates to our systems.
• Be proactive in finding creative solutions to owner requests, using your knowledge of our services and resources to provide exceptional service and exceed owner expectations.

What We’re Looking For:

• Excellent communication skills and ability to multitask.
• Prior experience in customer service, hospitality, or related fields.
• Strong
  - solving skills and ability to think on your feet.
• Comfortable with technology. Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to work in a
  - paced environment and maintain a positive attitude under pressure.

Why You'll Love Working with Us:

• Join a
  - growing company in the booming travel industry.
• Opportunities for learning and career development.
• Focus on wellbeing with supportive activities.
• Pet-friendly office!

We’re excited to hear from you and discover how you can contribute to our journey!

Don’t worry if you don’t tick every box—if you’re a 70% fit, we still encourage you to apply. Many skills can be learned through experience, and together we can bridge the gaps.

Diversity and Inclusion
At Guest
Ready, we celebrate diversity and are proud to be an
- opportunity employer. Our global team thrives on mutual respect and inclusion, valuing unique talents and perspectives. We warmly welcome applicants from all backgrounds, regardless of race, gender, religion, sexual orientation, disability, age, or culture

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Other

Job function

• Job function

  Business Development and Sales

• Industries

  Hospitality

Referrals increase your chances of interviewing at Guest
Ready by 2x

Sign in to set job alerts for “Owner” roles.

Continue with Google Continue with Google

Continue with Google Continue with Google

E-Commerce Co-Founder / CRO (100 % remote) (m/f/d)

Circular Economy Co-Founder / CTO (100 % remote) (m/f/d)

Saa
S Co-Founder / CTO (100 % remote) (m/f/d)

Owner Experience Intern - Portuguese & English Speaker

ITSM Process Owner for Service Catalogue Management

Owner Experience Intern - Portuguese & English Speaker

ITSM Process Owner for Incident / Problem / Knowledge Management

Global Process Owner – Workforce Data Management (m/f/d)

Product Manager - Mobile and Terminal Solutions

Product Manager - Mobile and Terminal Solutions

AI Product Manager (Portugal-based Remote/Hybrid)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.