Owner Services Account Manager (EJME)
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Jets Europe
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Purpose of Position
Interact with EJME Owners, Net
Jets Owners, and Charter Clients concerning flight reservations, daily flight management, and general inquiries. Be the first point of contact between customers and Net
Jets to provide an efficient, prompt, consultative, and personalized interface, delivering a unique experience and increasing customer satisfaction.
Tasks and Responsibilities
- Manage the first point of contact between Net
Jets Owners and the assigned managed accounts of EJME, answering calls and emails, assisting with inquiries, reservations, and changes, ensuring needs are met and exceeded with creative solutions. - Handle travel needs from initial contact through
- flight
- up, providing a centralized, personalized service to guarantee customer satisfaction. - Provide owners with information about airports, restrictions, aircraft performance, travel documents, and other relevant details for efficient service.
- Accurately load flight details into the reservation system (IJET/ETM) to ensure all departments have correct data.
- Verify flight feasibility and promptly send flight confirmations to owners, maintaining high service standards.
- Coordinate with Maintenance to schedule aircraft maintenance minimizing schedule disruptions.
- Liaise with Lead Pilots to determine optimal crew levels, reducing potential flight disruptions.
- Proactively address or resolve potential owner discontent in collaboration with relevant departments, executing decisions to minimize adverse effects.
Education
Bachelor's in Business or Aviation
Certifications and Licenses
Not specified
Years of Experience
Not specified
Core Competencies
- Service-Oriented
- Curiosity
- Collaboration
- Adaptability
- Strives for Positive Results
Knowledge, Skills, Abilities, and Other (KSAOs)
- Preferred university degree in business, aviation, or social sciences
- Experience in
- facing roles or call centers, preferably in aviation - Proficiency in Business English and at least one of the following languages: Russian, German, French, Italian, Dutch, Danish, Norwegian, Finnish, Swedish, Polish, Slovak, Czech, Turkish, Greek
- Proficiency in MS Office
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Business Development and Sales
Industries
Airlines, Aviation, Aerospace Components Manufacturing
#J-18808-Ljbffr- Informações detalhadas sobre a oferta de emprego
Empresa: NetJets Europe Localização: Oeiras
Oeiras, Distrito de Lisboa, PortugalPublicado: 9. 7. 2025
Vaga de emprego atual
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