Owner Services Account Manager (EJME) - Oeiras

Owner Services Account Manager (EJME)
Oeiras
Oeiras, Distrito de Lisboa, Portugal

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Jets Europe

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Purpose of Position

Interact with EJME Owners, Net
Jets Owners, and Charter Clients concerning flight reservations, daily flight management, and general inquiries. Be the first point of contact between customers and Net
Jets to provide an efficient, prompt, consultative, and personalized interface, delivering a unique experience and increasing customer satisfaction.

Tasks and Responsibilities

Manage the first point of contact between Net
Jets Owners and the assigned managed accounts of EJME, answering calls and emails, assisting with inquiries, reservations, and changes, ensuring needs are met and exceeded with creative solutions.
Handle travel needs from initial contact through
- flight
- up, providing a centralized, personalized service to guarantee customer satisfaction.
Provide owners with information about airports, restrictions, aircraft performance, travel documents, and other relevant details for efficient service.
Accurately load flight details into the reservation system (IJET/ETM) to ensure all departments have correct data.
Verify flight feasibility and promptly send flight confirmations to owners, maintaining high service standards.
Coordinate with Maintenance to schedule aircraft maintenance minimizing schedule disruptions.
Liaise with Lead Pilots to determine optimal crew levels, reducing potential flight disruptions.
Proactively address or resolve potential owner discontent in collaboration with relevant departments, executing decisions to minimize adverse effects.

Education

Bachelor's in Business or Aviation

Certifications and Licenses

Not specified

Years of Experience

Not specified

Core Competencies

Service-Oriented
Curiosity
Collaboration
Adaptability
Strives for Positive Results

Knowledge, Skills, Abilities, and Other (KSAOs)

Preferred university degree in business, aviation, or social sciences
Experience in
- facing roles or call centers, preferably in aviation
Proficiency in Business English and at least one of the following languages: Russian, German, French, Italian, Dutch, Danish, Norwegian, Finnish, Swedish, Polish, Slovak, Czech, Turkish, Greek
Proficiency in MS Office