Owner Success Associate Porto

Owner Success Associate
Porto
Porto, Porto District, Portugal

Join Guest
Ready as an Owner Experience Agent (Portuguese & Spanish Speaker)

Guest
Ready is a
- changer in
- term rental and hospitality management, operating in the UK, France, Portugal, Spain, and the UAE. Since 2016, we've been redefining the industry with
- edge technology and
- notch service. Now, we're on the lookout for a Portuguese-speaking Owner Experience Agent to join our Porto office and provide outstanding support to our hosts

Role Overview
As an
Owner Success Associate
, you will be the main point of contact for property owners, ensuring clear communication, smooth collaboration with internal teams, and exceptional service delivery. Your role is crucial in maintaining owner satisfaction by responding to inquiries, resolving issues, and supporting the
- term success of our partnerships.

Key Responsibilities & Tasks

Respond to owner inquiries with accuracy and professionalism.
Example: Provide essential information regarding property performance, bookings, or processes in a timely and clear manner.

Facilitate communication between property owners and internal teams.
Example: Act as a bridge between owners and the operations team to coordinate maintenance or resolve
- related issues.

Document all interactions and cases with attention to detail.
Example: Log conversations, requests, and resolutions in the CRM to maintain accurate records and ensure
- up.

Collaborate effectively with team members.
Example: Support colleagues during peak periods while managing individual owner accounts with accountability.

Take ownership of owner issues and ensure timely resolution.
Example: Investigate concerns, propose solutions, and escalate when necessary to deliver the best outcome for the owner.

Apply
- solving skills to enhance owner satisfaction.
Example: Identify recurring challenges, suggest process improvements, and proactively share insights with the team.

Adapt to evolving processes and tools.
Example: Stay up to date with new systems, workflows, and best practices to provide efficient and consistent support.

What You Need to Succeed

Strong communication and multitasking skills.

Fluency in Portuguese and English.

Previous experience in customer service, hospitality, or similar roles.

Excellent
- solving skills and a proactive mindset.

Tech-savvy and comfortable with digital tools.

Positive attitude in a
- paced environment.

Perks & Benefits

Hybrid work flexibility (balance work & life).

Be part of a
- growing company in the travel industry.

Join a multicultural, dynamic team.

Career growth & learning opportunities.

Comprehensive health insurance.

Well-being activities & support.

Pet-friendly office – because furry friends make everything better.

Join Us on This Exciting Journey

Even if you don't tick every box, we encourage you to apply If you're 70% the right fit, we'd love to hear from you—skills can be learned, and we're all about growth.

Guest
Ready is committed to diversity and inclusion. We welcome applicants from all backgrounds, valuing unique talents and perspectives. Let's build something amazing together