[Part-Time] Fraud Analyst / Customer Support Specialist Lisboa

Overview

[Part-Time] Fraud Analyst / Customer Support Specialist — Join to apply for the [Part-Time] Fraud Analyst / Customer Support Specialist role at Aptoide.

Who we are

We are the leading alternative distribution platform for Android and i
OS, empowering Users, Developers, OEMs and Telecoms in the mobile ecosystem for the last 15 years. Aptoide’s mission is to bring back the freedom of choice within the apps world, shaping the future of app economy by creating unmatched value for developers and users globally. Our Aptoiders' Talents and Skills are the algorithm for our whole success.

Our Superpowers: Innovation, Ambition, Integrity, Results-driven, Collaboration. These are our values and this is Aptoide.

What you are

Our dedicated Fraud Team is responsible for monitoring and combating fraud across all Aptoide payment platforms. Our mission is to contribute to a healthier payment environment within the mobile ecosystem by identifying fraudulent patterns, developing risk assessment models, and resolving illicit transactions. If you possess an analytical mindset, a passion for combating fraudulent activities, and a desire to gain valuable experience in the mobile platform and marketplaces industry, we invite you to join our team!

What you will do

• Monitoring Payment Patterns: Vigilantly watching for and identifying any fraudulent attempts.
• Dispute Resolution: Swiftly resolving illicit transactions.
• Daily Case Monitoring: Staying on top of new cases as they arise.
• Transaction Reversal: Reversing transactions associated with chargebacks and notifying developers about fraudulent transactions.
• Monthly Reporting: Compiling and presenting monthly reports on disputes and chargeback trends to the executive team.
• Customer Support: Assisting customers with payment issues related to fraud.
• Document Template Enhancement: Continuously improving templates for defense documents.

What we are looking for

• Information Management Degree: Possessing an information management degree is required, and pursuing a Master’s Degree in a similar area is a plus.
• Strong Analytical Skills: Proficiency in analyzing and interpreting user data.
• Effective Task Management: The ability to manage multiple tasks and priorities efficiently.
• Time Management: Demonstrated skill in meeting deadlines consistently.
• Collaborative Mindset: Willingness and ability to work closely with other teams.
• Excellent Communication: Strong verbal and written communication skills.
• Independence and Proactivity: Capable of working independently, flexibly, and proactively within a small team.
• Attention to Detail: Maintaining a high standard of written English and meticulous attention to detail.

What you will get

• Opportunity to join a
  - thinking company impacting millions globally.
• Collaborate with an international, diverse, and highly skilled team.
• Hybrid working environment: 4H per day; 4 days remote per week and 1 in the office.
• Empowering and trustful environment with flexible working time.
• Focus on Career Growth, with Learning and Development opportunities.
• Supportive and inclusive culture with regular engagement and team building activities.
• Competitive Compensation Package.
• Great Health & Well-Being Benefits.
• Cosy office space with free snacks and breakfast available every day.
• Incredible Annual Retreat.

Recruitment process

• Application: Share your CV, Cover Letter (optional) and answer
  - related questions via video.
• Phone Call: A short call with our People Team inviting you to a Technical Interview.
• Technical Interview: A 1-hour interview with Hiring Managers.
• Note: Our internal language is English; please apply and communicate in English in all recruitment steps.

Important: This description reflects the role and recruitment process current at time of publishing.