Partner relationship management (PRM) Salesforce Senior Business Analyst Lisboa

Partner relationship management (PRM) Salesforce Senior Business Analyst

Join to apply for the Partner relationship management (PRM) Salesforce Senior Business Analyst role at Siemens

Overview

This role focuses on leading business analysis for Salesforce PRM processes and systems, bridging business needs with technical solutions within Siemens' Digital Sales/Marketing team. You will contribute to building the next generation PRM system that enhances partner relationships and customer experiences.

Responsibilities

• Lead business analysis activities for Salesforce PRM processes and systems
• Create and document detailed business requirements and user stories
• Manage incident resolution, change requests, and projects according to SLAs
• Coordinate with global stakeholders to prioritize and implement business needs
• Drive solution refinements for Partner Relationship Management processes
• Participate in solution design discussions with the global architecture team
• Serve as IT subject matter expert for PRM business processes
• Manage data quality and cleansing activities for the PRM system
• Lead testing coordination for enhancements and releases
• Support business process training and change management
• Collaborate with development teams and vendors on integration topics
• Monitor and improve delivery processes

Qualifications

• 7-10 years of experience in Salesforce business analysis, with focus on Partner Management
• Bachelor's degree in Information Technology, Computer Science, or related field (Advanced degree may substitute for some experience)
• Fluent English skills, both written and spoken
• Hands-on experience with:
• Salesforce Sales Cloud and Experience Cloud
• Partner Management processes and setup
• CRM business process expertise
• Agile methodologies and tools
• Stakeholder management and requirement gathering
• Service support and ticket management
• Strong analytical and
  - solving abilities
• Documentation and presentation skills
• Change management and training delivery
• Ability to work in
  - functional, global teams
• Strong organizational and time management skills

What you can expect from us

A hybrid and flexible working model to promote
- life balance, with a budget for home office support and the option for 16 hours per year of volunteer work. Health insurance, access to
- site medical center, and opportunities to join sports groups are provided.

You'll also have access to online learning platforms and partner discounts, shuttle service to facilities, and potential financial support for studies.

About Siemens

Siemens is committed to creating a diverse environment and is an equal opportunity employer. We strongly encourage applications from a diverse talent pool.

Additional information

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: IT System Custom Software Development

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