Patient Experience Specialist @Ovom Care Lisboa

Patient Experience Specialist @Ovom Care
Lisboa
Lisboa, Lisboa, Portugal

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What We Do

At Ovom Care, we are not just another fertility clinic. We are building the future of reproductive healthcare.

What We Do

At Ovom Care, we are not just another fertility clinic. We are building the future of reproductive healthcare.

By combining AI-driven decision support with compassionate,
- person care, we create personalised fertility solutions that make the journey to parenthood more accessible, effective, and human.

We are growing fast and we are looking for someone who wants to be at the heart of the action. You will be the person who becomes the very first contact for many patients and the one who helps them take the first real step in their journey.

Your role

As a Patient Experience Specialist, you will be the bridge between interest and action.

You will connect with people who already want to know more about us, help them understand who we are and how we can help, and guide them towards their next step. That next step might be booking their treatment or arranging a meeting with our team.

You will make sure every patient feels heard, understood, and supported. Sometimes that means answering a simple question. Sometimes it is reassuring them they are in the right place. And often, it is giving them the little push they need to move forward.

What You Will Do

• Be the friendly and informed first contact for new patients via phone, Whats
  App, and social media
• Understand their needs, explain our approach, and help them take the next step
• Follow up with people who have shown interest but have not yet moved forward, keeping conversations warm and active
• Reconnect with past patients to see if the timing is now right for them
• Work closely with our sales and medical teams to ensure a seamless experience for every patient
  
  

Your profile

What We Are Looking For

• Native Portuguese and professional English (spoken and written)
• Strong people skills: you know how to listen, explain, and build trust quickly
• Organised and proactive, with the drive to move things forward
• Comfortable with structured
  - ups, while always keeping it human
• Experience in sales, customer care, or patient coordination is a plus, especially in healthcare or wellness
  
  

What We Offer

What We Offer

• Purpose with impact: your work will help people take the first step toward something
  - changing
• A role that keeps you connected: every day you will talk to people, solve problems, and make things happen
• Room to grow: we are expanding quickly and there are opportunities to grow with us
• Supportive and ambitious team: you will work with people who want you to succeed and will help you get there
• Competitive pay plus performance incentives
• Team retreats and events to connect, recharge, and celebrate wins together
  
  

You will no longer be just an employee.

Your effort and ideas will have a direct impact on the success of Ovom Care.

If you are an ambitious person, this is a great opportunity: we are creating the next leader in the fertility sector in the EU.

Join us!

About Us

We are an
- opportunity employer and value diversity. We consider all applications equally regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply, and we can help with immigration.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Medical Equipment Manufacturing

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