Payment Account Specialist (C2 Spanish or Catalan) -1000 welcome bonus

Overview

Payment Account Specialist for the Spanish and Catalan market. We are part of a global payment solutions team in Lisbon. 6-month renewable contract. Start date: March 27, 2025. Welcome bonus: 1, 000. Health insurance from Day 1.

Responsibilities

• Assist Spanish or Catalan-speaking customers via phone, email, and chat.
• Provide expert support on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance customer experience and service efficiency.
• Onsite in Lisbon. Candidates must be local.
• Monday to Sunday - 24/7 rotative shifts (including night shifts).
• 40 hours per week - 8-hour shifts - 2 rotative days off.

Mandatory Requirements

• C2 Spanish or Catalan speaker + C1 English proficiency (language levels are mandatory).
• EU nationality or valid Portuguese residence permit (Manifestation of Interest or Residence Permit Card required).
• Customer support experience in a call center is a must.
• Strong communication and
  - solving skills.
• Ability to multitask and handle
  - pressure situations professionally.

Salary & Benefits

• Total compensation: approx. 1, 098/month (paid in 12 months), including: Base Salary, Complexity Bonus, Meal Allowance, Transport Allowance
• Health Insurance: Provided from Day 1 (free after 6 months).
• 1, 000 Welcome Bonus (separate from the monthly salary).

Why Join Us?

• Be part of a global payment solutions leader
• Career growth opportunities in a dynamic industry
• Work with a diverse and supportive team

If you are interested, send your CV!

Required Skills

Chat, Customer Experience, Spanish, Customer Support, Salary, Compensation, Account Management, Insurance, Security, Records, Email, English, Communication, Management