Payment Support Specialist (French Market) - Remote in Portugal Coimbra

Payment Support Specialist (French Market) - Remote in Portugal
Coimbra
Coimbra, Coimbra District, Portugal

Payment Support Specialist (French Market) - Remote in Portugal

Join to apply for the Payment Support Specialist (French Market) - Remote in Portugal role at Savior Artigos Texteis Lda.

Overview

We are seeking French speakers to support our client's project with a renowned North American consumer electronics company. The role involves managing payments, refunds, and customer financial inquiries for a global online store.

Your Responsibilities:

1. Provide support to Sales, Sales Support, and Order Management teams regarding payment issues and escalations.
2. Coordinate with external payment partners to ensure accurate processing of payments and refunds via various methods.
3. Resolve customer queries related to payments, VAT, invoices, and reconciliations.
4. Maintain confidentiality and professionalism in handling sensitive information.
5. Collaborate with finance and
   - office teams for efficient issue resolution.
6. Work mainly in a
   - office environment with minimal outbound calls.

Qualifications:

• Native-level French (C2) and good English (B2).
• Experience in customer service or payment operations is a plus.
• Strong communication and
  - solving skills.
• Attention to detail and organizational skills.
• Ability to work independently and under pressure.
• Proficiency in MS Excel; SAP knowledge is advantageous.
• Flexible schedule to match order volumes.
• EU passport or valid residence card for Portugal (mandatory).

Training and Working Hours:

• 15 days of paid training in English covering systems, tools, and customer management.
• Full-time, 40 hours/week with rotational shifts between 07:00 and 24:00, Monday to Sunday.

Additional Information:

This role offers a great opportunity for career development in a dynamic, international environment. To apply, send your updated CV in English.

Job Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Accounting/Auditing and Finance
• Industry: Textile Manufacturing