Payment Support Specialist (French Market) - Remote in Portugal Coimbra

Payment Support Specialist (French Market) - Remote in Portugal
Coimbra
Coimbra, Coimbra District, Portugal

We are looking for French speakers to join our client's project related the the
- renowned North American consumer electronics company to work as Payment Specialist to join, supporting a global technology client. This role involves supporting the daily operations of the online store, focusing on payments, refunds, and customer financial inquiries.

Your Responsibilities:

- Provide support for Sales, Sales Support, and Order Management teams on
- related operational issues and customer escalations.

- Interact daily with external payment partners to ensure accurate and timely processing of payments and refunds through various payment methods such as credit/debit cards, wire transfers, loans, and leasing.

- Investigate and resolve customer queries related to payments, VAT, invoice amendments, credit/debit memos, and reconciliations.

- Maintain a high level of discretion and professionalism when working in a sensitive information environment.

- Liaise with finance and
- office teams to ensure efficient issue resolution and a seamless customer experience.

- Work primarily in a
- office setting with minimal outbound calling as required.

What Were Looking For:

- Native-level French (C2) and good command of English (B2)

- Experience in customer service or payment operations is a plus

- Strong communication and
- solving skills

- Excellent attention to detail and organizational skills

- Ability to work independently and under pressure

- Proficiency in MS Excel; knowledge of SAP is an advantage

- Flexible schedule availability to match order volumes

- EU member state passport or a valid residence card for Portugal (a MUST)

Training:

- 15 working days of paid training in English

- Covers systems, tools, customer management, and product knowledge

- Includes
-
- job practice and integration into the team

Working Hours:

- Full-time, 40 hours per week

- Rotational shift pattern, Monday to Sunday, between 07:00 and 24:00

- 8-hour shifts with a 1-hour lunch break

This is a fantastic opportunity to develop your career in a supportive,
- paced international setting. Apply now by sending your updated CV in English to become part of a team that values quality, precision, and customer satisfaction.